At a Glance
- Tasks: Support hotels with tech issues, ensuring smooth operations and clear communication.
- Company: Join a leading hospitality brand that values innovation and teamwork.
- Benefits: Flexible working options, competitive pay, and opportunities for growth.
- Other info: Dynamic role with a chance to collaborate globally and learn continuously.
- Why this job: Be the tech hero for hotels, making a real difference in their operations.
- Qualifications: Experience in hospitality and a passion for technology are key.
The predicted salary is between 30000 - 40000 £ per year.
If you know what it feels like when the front desk system stalls mid-check-in, and you’re the kind of person who wants to understand why and help fix it, this role was written for you.
We’re looking for someone who’s worked in hotels and has a genuine interest in technology. You’ll join our Early Life Support & Hotel Services Escalation team, the people who help our hotels feel well-looked after when their systems need a steady hand. This role can be based in either our Branston or Windsor office in the UK.
What you’ll do
- You’ll be the calm, organised presence that newly opened hotels turn to when their systems aren’t behaving.
- Sitting between the hotel, our internal teams and our system partners, you’ll make sure issues get understood, owned and resolved, and that everyone stays in the loop along the way.
- Supporting hotels through their first weeks live, helping them work through system issues and find their feet.
- Joining calls with hotels and acting as the bridge between them, our product and support teams, and partners like Oracle and HotelKey.
- Keeping things organised and moving, prioritising what matters most and making sure nothing slips.
- Joining major incident calls, shaping clear updates and keeping everyone informed while service is restored.
- Spotting patterns, asking the right questions, and helping us stop the same issue cropping up twice.
- Being a trusted voice with hotels and owners, translating tech into plain English and feeding what you hear back into how we improve.
What you’ll bring
- Hotels & Hospitality, you understand how they tick, the rhythms of a front desk, why an outage at 6pm is a very different beast to one at 11am.
- A real curiosity about technology. You don’t need an IT or developer background, you’re simply someone who likes understanding how systems work and is happy to learn new ones.
- Strong communication. You can hold a steady conversation with a General Manager and a senior product lead in the same hour, and bring people with you.
- Organisation and follow-through. You take ownership, prioritise well and move things forward without waiting to be told, even when the situation is a bit messy.
- A collaborative streak. You’ll work with teammates across Corporate and Operations, globally and across the EMEAA region.
Sound like you? We’d love to hear from you. We’re moving quickly, so apply now and let’s start the conversation.
There’s Room for You at IHG. Applications will be reviewed on a rolling basis and we may close the advert early depending on responses received, so please don’t delay applying!
Closing date for applications Tuesday 16th June 2026.
Hotel Systems Support Specialist employer: IHG
At IHG, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. As a Hotel Systems Support Specialist, you'll enjoy opportunities for professional growth while working in a supportive environment that encourages curiosity about technology and its application in the hospitality industry. With offices in both Branston and Windsor, you’ll be part of a team that is dedicated to ensuring our hotels operate smoothly, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Systems Support Specialist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG
Don't be shy about reaching out to IHG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Systems Support Specialist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
