At a Glance
- Tasks: Support hotels with tech issues and ensure smooth operations.
- Company: Join a leading hospitality brand with a focus on innovation.
- Benefits: Flexible working options, competitive pay, and career development opportunities.
- Other info: Dynamic team environment with global collaboration.
- Why this job: Be the tech hero for hotels and make a real difference.
- Qualifications: Interest in technology and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Hotel Technology Support Specialist to join our Early Life Support & Hotel Services Escalation team, the people who help our hotels feel well-looked-after when their tech needs a steady hand. You'll have the opportunity to work with a knowledgeable and supportive team; this role can be based in either our Branston or Windsor office.
What you’ll do
- You'll be the go-to person for hotel-facing technology escalations across two halves of our work: Early Life Support for hotels in the first weeks after a new product goes live, and ongoing service management for the trickier issues once they're in business as usual across the EMEAA region.
- Day to day, that means:
- Triaging and coordinating complex escalations across product, support, regional teams and partners like Oracle and HotelKey.
- Joining major incident calls, shaping clear updates, keeping stakeholders informed, helping restore service.
- Spotting patterns, digging into root causes, and helping us stop the same issue happening twice.
- Being a trusted voice with hotels and owners, translating the tech into plain English and feeding what you hear back into how we improve.
What you’ll bring
- Hospitality. You understand how hotels tick, the rhythms of a front desk, why an outage at 6pm is a very different beast to one at 11am.
- A genuine interest in technology, you don't need to be a developer, but you're curious and happy to learn new systems.
- Calm communication; you can hold a steady conversation with a stressed General Manager and a senior product lead in the same hour.
- Comfort with the messy middle, you take ownership and move things forward without waiting to be told.
- A collaborator at heart, you'll work with teammates globally in Corporate and Operations.
Sound like you? We’d love to hear from you. We're moving quickly so apply now and let's start the conversation. There’s Room for You at IHG. Applications will be reviewed on a rolling basis and we may close the advert early, depending on responses received, please don’t delay applying! Closing date for applications Friday 5th June 2026.
Hotel Systems Escalation Specialist employer: IHG
At IHG, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work culture that empowers our employees to thrive. As a Hotel Systems Escalation Specialist, you'll benefit from ongoing professional development opportunities while working in a dynamic environment that values innovation and teamwork. With offices in both Branston and Windsor, you’ll enjoy a flexible work location and the chance to make a meaningful impact in the hospitality technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Systems Escalation Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the hotel tech industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those tricky interview questions. Think about how you’d handle escalations or communicate with stressed hotel managers. We want to see your calm communication skills in action!
✨Tip Number 3
Show off your curiosity! Be ready to discuss how you’ve learned new tech systems in the past. We love candidates who are eager to dive into the messy middle and take ownership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by us. Plus, we’re reviewing applications quickly, so don’t wait too long!
We think you need these skills to ace Hotel Systems Escalation Specialist
Some tips for your application 🫡
Show Your Hospitality Knowledge:Make sure to highlight your understanding of the hotel industry in your application. We want to see that you know how hotels operate and can relate to their needs, especially when it comes to tech issues.
Demonstrate Your Tech Curiosity:We love candidates who are genuinely interested in technology! Share any experiences you've had with tech systems or your eagerness to learn new ones. It shows us you're ready to dive into the role.
Keep Communication Clear and Calm:Since you'll be dealing with stressed hotel staff, it's crucial to convey your calm communication skills in your application. Use examples that showcase how you handle tough conversations with ease.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered quickly. We’re excited to hear from you!
How to prepare for a job interview at IHG
✨Know Your Tech
Familiarise yourself with the hotel technology systems mentioned in the job description, like Oracle and HotelKey. Being able to discuss these systems confidently will show your genuine interest in technology and help you stand out.
✨Understand Hotel Operations
Brush up on how hotels operate, especially the front desk rhythms. Knowing why certain tech issues are more critical at specific times will demonstrate your hospitality knowledge and ability to empathise with hotel staff.
✨Practice Calm Communication
Prepare for scenarios where you might need to communicate with stressed hotel managers or senior product leads. Practising clear and calm responses can help you convey confidence and professionalism during the interview.
✨Show Your Collaborative Spirit
Think of examples from your past experiences where you've successfully collaborated with teams. Highlighting your teamwork skills will resonate well, as this role requires working closely with various global teams.
