At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide exceptional service.
- Company: Join voco Grand Central, a vibrant hotel in Glasgow's city centre.
- Benefits: Earn £13.16/hour, enjoy paid holidays, free meals, and discounts worldwide.
- Other info: Opportunities for growth, sustainability focus, and a supportive work environment.
- Why this job: Be part of a team that creates memorable experiences with a warm Glasgow welcome.
- Qualifications: Experience in hospitality is a plus; a friendly personality is essential.
The predicted salary is between 27372 - 27372 £ per year.
voco Grand Central Hotel are looking for our next Full Time Front Office Receptionist to join us in creating a warm voco welcome for our guests! Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story-telling with our relaxing spaces for guests to enjoy.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
As a Front Office Receptionist, your main duties and responsibilities will be:
- Checking in and out our guests
- Dealing with any queries or complaints
- Welcoming our guests to the city
- Interacting with them to encourage them to join our loyalty program
- Providing special experiences and recognising our loyal IHG One Rewards members
We are looking for someone who has:
- Availability to work 40 hours per week across a variety of shifts
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
- Confident working on Hotel systems, experience working with Opera specifically is a big plus
- An un-stuffy, thoughtful approach to service
- An interest in our environment and sustainability
Being a host at voco, we offer you the following benefits:
- Financial security - £13.16 per hour (£27,372.80 per annum), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
- Hotel specific benefits – generous discounts in our Champagne Bar plus a variety of different gifts on milestone occasions to celebrate with you
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today!
You must meet the legal requirements to work in the UK. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
Hotel Receptionist employer: IHG
At voco Grand Central Hotel, we pride ourselves on creating a warm and welcoming environment for both our guests and employees. With competitive pay, extensive training, and opportunities for career progression, we foster a culture of growth and inclusivity in the heart of Glasgow. Join us to be part of a team that values sustainability and offers unique perks, including discounted stays at our global network of hotels and a supportive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on voco Grand Central. Familiarise yourself with their services, values, and what makes them unique. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your hosting skills! Since the role is all about providing a warm welcome, think of ways you can showcase your personality. Maybe role-play with a friend or family member to get comfortable with common guest interactions and queries.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at voco and any tips they might have for you. Plus, it shows you're proactive and really keen on joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep an eye on any updates or new roles that pop up. Don’t miss out on the chance to be part of the voco family!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to showcase your unique style and approach to hospitality.
Tailor Your Experience:Make sure to highlight any relevant experience you have in reception or guest services. If you've worked with hotel systems like Opera, mention it! We love seeing how your background fits with our voco vibe.
Express Your Passion for Sustainability:Since we’re all about being environmentally conscious, share any experiences or interests you have in sustainability. It shows us that you align with our values and are ready to contribute to our green initiatives.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at IHG
✨Know the Hotel Inside Out
Before your interview, take some time to research voco Grand Central Hotel. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress your interviewers but also help you understand how you can contribute to creating that warm voco welcome for guests.
✨Showcase Your Personality
As a Front Office Receptionist, being personable is key. During the interview, let your personality shine through! Share experiences where you've provided exceptional service or resolved guest issues. This will demonstrate your ability to connect with guests in a laid-back yet attentive manner.
✨Highlight Relevant Experience
If you have experience working with hotel systems, especially Opera, make sure to mention it. Talk about your previous roles as a Receptionist or Guest Services Agent, and how those experiences have prepared you for this position. Specific examples will help you stand out!
✨Emphasise Sustainability Awareness
Since voco is focused on environmentally conscious innovations, be prepared to discuss your interest in sustainability. Share any personal initiatives or ideas you have that align with the hotel's values. This shows that you're not just a fit for the role, but also for the company's ethos.
