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- Tasks: Lead luxury hotel operations, ensuring exceptional guest experiences and team support.
- Company: Join InterContinental Hotels, a leader in luxury hospitality since 1946.
- Benefits: Enjoy competitive salary, performance bonuses, extensive training, and global discounts.
- Why this job: Be part of a dynamic team focused on exceeding guest expectations and personal growth.
- Qualifications: Experience in luxury properties, strong guest focus, and proven leadership skills required.
- Other info: Receive complimentary stays and generous discounts at our hotels after probation.
The predicted salary is between 43200 - 72000 £ per year.
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Has experience in quality lifestyle luxury properties, confident in working to brand standards and ensuring a luxury stay at all points throughout our Guests experiences. Senior experience working within Rooms or F&B would be preferred, ideally already working at Rooms Division Director of Director of Operations level within a similar style property.
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Has a strong guest focus. InterContinental Hotels has been serving guests since 1946 and we are dedicated to providing our guests with A World of Possibility . Therefore, we need someone who is forward thinking and strategic, and who has experience within a multi-venue establishment (ideally within a luxury property). You will be someone who always keeps guests at the centre of their approach.
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Leads with a hands-on approach, You will embrace a proactive approach to management, identifying those in need of support and determining the best ways to assist them. As an inspirational leader, you will lead by example.
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Can problem solve on their feet. You will be apt in identifying problems and providing solutions fast, whilst keeping the best interests of the guest, team and owner at the forefront of your decisions.
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A background in Luxury Experience. You will have a proven track record of engaging with high-profile individual guests and groups, adept at meeting their complex needs and exceeding their high service expectations…
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Has commercial acumen. You will have proven experience in driving revenue and conversion.
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Enjoys sharing success with the team, at InterContinental we pride in exceeding expectations and working together to provide outstanding service – we are looking for someone to join this continued success! #InterContinentalLife
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Financial security – Above market competitive salary (dependent on experience), plus up to 20% Hotel Management performance bonus plan (based on Hotel and Individual performance). 33 days paid holidays per annum, subsidised unsocial hour travel support and enhanced sick pay!
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Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
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Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels globally and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
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Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders. Plus, generous medical (private healthcare), dental and pension (AVIVA) plan.
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Hotel specific benefits – complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property
Hotel Manager employer: IHG
Contact Detail:
IHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Make sure to highlight your experience in luxury properties during networking events or industry conferences. Engaging with professionals in the hospitality sector can open doors and provide insights into potential job openings.
✨Tip Number 2
Showcase your problem-solving skills by discussing specific scenarios where you successfully addressed guest concerns or operational challenges. This will demonstrate your hands-on approach and ability to think on your feet.
✨Tip Number 3
Connect with current or former employees of InterContinental Hotels on platforms like LinkedIn. They can provide valuable information about the company culture and what they look for in a Hotel Manager.
✨Tip Number 4
Stay updated on the latest trends in luxury hospitality and guest experience. Being knowledgeable about current industry standards will help you stand out as a forward-thinking candidate who is ready to lead.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in luxury lifestyle properties, particularly in Rooms or F&B. Mention any senior roles you've held, especially if you have worked as a Rooms Division Director or in Operations at a similar property.
Showcase Guest Focus: Demonstrate your strong guest focus by providing examples of how you've prioritized guest experiences in previous roles. Highlight any specific instances where you exceeded guest expectations or resolved issues effectively.
Emphasize Leadership Skills: Discuss your hands-on management style and how you inspire and support your team. Include examples of how you've led by example and fostered a collaborative environment to achieve success.
Demonstrate Commercial Acumen: Provide evidence of your ability to drive revenue and conversion. Share specific achievements or strategies you've implemented that resulted in increased profitability for your previous employers.
How to prepare for a job interview at IHG
✨Showcase Your Luxury Experience
Make sure to highlight your previous experience in luxury properties. Discuss specific examples where you exceeded guest expectations and how you maintained brand standards, as this aligns with the company's focus on providing a high-quality lifestyle.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you successfully identified and resolved issues quickly. Emphasize your ability to think on your feet while keeping the best interests of guests and the team in mind, showcasing your proactive management style.
✨Emphasize Team Leadership
Talk about your leadership approach and how you inspire your team. Provide examples of how you've supported team members and fostered a collaborative environment, as the company values sharing success and working together.
✨Highlight Commercial Acumen
Be ready to discuss your experience in driving revenue and conversion. Share specific strategies you've implemented in the past that led to financial success, demonstrating your understanding of the business side of hotel management.
