Hotel Manager

Kimpton Clocktower is looking for a Hotel Manager to join us and lead the team to success. We are offering a competitive salary, plus an annual up to 20% bonus plan, based on Hotel & Individual Performance. We are accepting applications until the 15th of February.

The Refuge is a vibrant and bustling establishment in the heart of Manchester, renowned for its exceptional restaurant and bar experience. Nestled in the historic but with a modern twist – Kimpton Clocktower, we pride ourselves on delivering top-notch service and unforgettable experiences to our guests.

We are looking for a Hotel Manager to support the General Manager. The Hotel Manager, apart from Deputizing when the GM is away, is responsible for overseeing the day to day running of the hotel operation. This role will ensure the delivery of exceptional and unique service across all areas to which our brand is known globally for, so we are looking for someone with experience in quality lifestyle luxury properties, ideally with senior management experience in Food & Beverage and Rooms Division in similar properties, or a General Manager in a smaller operation.

To succeed as our Hotel Manager, you will need:

• Proven experience managing hotel operations and hotel financial performance including budgeting, forecasting, payroll and cost controls, with a track record of delivering strong commercial results.
• A forward-thinking individual, with a strong guest focus within a large luxury branded, multi-venue environment.
• A confident communicator with the ability to drive performance through people leadership.
• Strong technical understanding of hotel systems (POS, guest feedback platforms, revenue/booking engines and Microsoft tools) and the ability to use data to drive performance.
• To be a Personal licence holder (or willingness to obtain).

As Hotel Manager, you will take ownership of shaping and delivering the hotel's operational and financial strategy, ensuring performance targets are exceeded while maintaining brand and quality standards. You will monitor market trends, drive continuous improvement, and play a key role in the long‑term strategic direction of the hotel alongside the General Manager.

You will also collaborate closely with cluster-level commercial, HR, finance, sales and brand teams, as well as IHG corporate functions, to ensure the hotel's strategic objectives, guest experience and brand standards are consistently exceeded.

The Hotel Manager's key purpose is to lead the effective and efficient running of the hotel, balancing exceptional guest experiences with strong commercial performance.

Your key Responsibilities will be:

• Ensure all operating departments deliver against revenue, cost and profitability targets in line with budget and hotel strategy.
• Ensure consistent achievement of brand and quality standards including safety compliance, MQSA, mystery audits and sustainability benchmarks such as Green Engage.
• Maintain full operational oversight of Rooms, F&B and all departments, ensuring effective systems, processes and performance measures are in place.
• Lead, coach and mentor departmental managers to build capability, drive accountability and foster an inclusive, high‑performing culture.
• Take responsibility for colleague engagement outcomes and ensure effective performance management practices across all operational departments.
• Have full ownership of all operational departments, work schedules and performance management, while influencing commercial strategy, budget planning and systems that support hotel operations.
• Ensure the hotel operates sustainably and in full compliance with statutory, regulatory and safety requirements, including building standards and environmental initiatives.

So, what’s in for you as our Hotel Manager:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
• Up to annual 20% hotel management performance bonus plan, based on Hotel & Individual Performance.
• 33 days holiday each year, including bank holidays.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Medical Benefits & Life Insurance.
• Pension contributions matched from 5%-7.5%.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Vast range of learning and development programmes.
• Discounted international/worldwide room rates for yourself, family and friends - Amazing discounts for our hotels and restaurants around the world.
• Access to our Voluntary Benefits portal which includes discounts on some travel, leisure time activities, health, retail and motoring - Discounts from over 15,000 stores.
• Long service awards which increase with length of service.
• Access to our fully funded Employee Healthcare Service 24-7 offering advice and support.

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests.

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Hotel Manager. You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.