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- Tasks: Be the friendly face of our hotel, helping guests with their needs and recommendations.
- Company: Join the vibrant IHG Hotels and Resorts family at The Manchester Deansgate Hotel.
- Benefits: Enjoy competitive pay, paid overtime, free meals, and worldwide hotel discounts.
- Other info: Opportunities for career growth and volunteering, plus a commitment to inclusivity.
- Why this job: Experience luxury hospitality while making guests smile in a dynamic environment.
- Qualifications: Customer service experience and a full UK driving licence are essential.
The predicted salary is between 24000 - 30000 £ per year.
The Manchester Deansgate Hotel is on the lookout for a dynamic Concierge. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space.
As a Concierge (Full-Time), you can expect to carry out the following duties:
- Being the first point of contact for our guests, greeting them with a warm and authentic Hotel Indigo welcome, supporting with any luggage or additional requirements.
- Recommending food, drinks and entertainment for our guests, adjusting your approach to the wants and needs of each individual guest.
- Working closely with our reception team to ensure all of our guests leave with a smile on their face.
- A full UK-drivers license is required for this role as you will also carry out valet parking duties for our Guests’ cars.
At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive:
- Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay.
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
If you are looking to join an iconic and sophisticated Hotel, click apply today to see where this adventure could take you! You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Hotel Concierge - The Manchester Deansgate Hotel employer: IHG
Contact Detail:
IHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Concierge - The Manchester Deansgate Hotel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, popular attractions, and the best dining spots. This way, when you chat with guests, you can offer personalised recommendations that will make their stay unforgettable.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the face of the hotel, so work on your communication and interpersonal skills. A warm smile and a friendly attitude can go a long way in making guests feel welcome.
✨Tip Number 3
Teamwork makes the dream work! Collaborate closely with your reception team and other staff members. Share insights and tips to ensure every guest leaves with a smile. Remember, we’re all in this together!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your customer service experience and any relevant skills that align with the role. We can’t wait to see your application!
We think you need these skills to ace Hotel Concierge - The Manchester Deansgate Hotel
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or hospitality. We love seeing how your past roles have prepared you for being a fantastic Concierge at The Manchester Deansgate Hotel!
Be Specific: Use specific examples to demonstrate your skills. Whether it’s recommending local hotspots or handling guest requests, we want to know how you’ve made guests feel special in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at IHG
✨Know Your Local Hotspots
As a Concierge, you'll need to be the go-to person for local recommendations. Brush up on the best restaurants, bars, and attractions in Manchester. This will not only impress your interviewers but also show that you're genuinely interested in providing excellent service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a guest or customer. Highlighting your ability to handle various situations with a warm and authentic approach will resonate well with the interviewers.
✨Teamwork is Key
Since you'll be working closely with the reception team, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a team's success, demonstrating your can-do attitude and motivation to ensure guests leave with a smile.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows respect for the role and the establishment, and it sets the tone for how you’ll present yourself to guests.