At a Glance
- Tasks: Check in/out guests, handle queries, and create memorable experiences.
- Company: Join voco Grand Central Hotel, a vibrant hub in Glasgow's city centre.
- Benefits: Earn £13.16/hour, enjoy paid holidays, free meals, and flexible shifts.
- Other info: Opportunities for career growth, discounts at over 6,000 hotels, and a focus on sustainability.
- Why this job: Be part of a team that delivers a warm Glasgow welcome and unique guest experiences.
- Qualifications: Experience in hospitality is a plus; bring your personality and passion for service!
The predicted salary is between 13.16 - 13.16 £ per hour.
voco Grand Central Hotel are looking for our next Front Office Night Team Member to join us in creating a warm voco welcome for our guests! Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story-telling with our relaxing spaces for guests to enjoy.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
As a Front Office Nights Team Member, your duties and responsibilities will include:
- Checking in and out our guests
- Dealing with any queries or complaints
- Welcoming our guests to the city
- Interacting with guests to encourage them to join our loyalty program
- Setting up breakfast and getting the hotel ready for the next day
- Conducting fire walks
- Providing special experiences and recognising our loyal IHG One Rewards members
We are looking for someone who has:
- Availability to work a 4-on-4-off shift pattern, with shifts varying between 21:30–08:30 and 20:30–07:30
- A flexible approach to working hours to meet the operational needs of the business
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel
- Confidence working on Hotel systems, with experience in Opera specifically being a big plus
- An un-stuffy, thoughtful approach to service
- An interest in our environment and sustainability
Being a host at voco, we offer you the following benefits:
- Financial security - £13.16 per hour (£27,372.80 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, and enhanced sick pay
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate
- Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
- Hotel specific benefits – generous discounts in our Champagne Bar plus a variety of different gifts on milestone occasions
You must meet the legal requirements to work in the UK. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
Front Office Nights Team Member in Glasgow employer: IHG
At IHG Hotels & Resorts, we pride ourselves on being an exceptional employer that champions leadership development and workforce capability. Our inclusive work culture fosters innovation and collaboration, providing employees with unparalleled growth opportunities in a dynamic global environment. With a focus on AI-enabled learning solutions and a commitment to shaping future-ready leaders, IHG offers a meaningful and rewarding career path for those passionate about transforming the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Nights Team Member in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG
Don't be shy about reaching out to IHG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Nights Team Member in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
