Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.
We’re seeking a General Manager to join our team at Vignette Riverside Plaza, Canary Wharf, London.
In this role, you’ll lead a 142-room luxury riverside hotel as it joins Vignette Collection, establishing it as a flagship for the brand in the UK. You’ll set the standard for service, build and inspire a new leadership team and drive the commercial performance of a hotel with views across the Thames and the London skyline, moments from Canary Wharf’s financial district.
Key responsibilities
- Lead all aspects of hotel operations across 142 rooms and suites, three food and beverage outlets, five event spaces and leisure facilities including a 20-metre pool, spa and gym.
- Lead the hotel’s transition to Vignette Collection, bringing the brand to life while keeping disruption to guests to a minimum during upgrade works.
- Recruit, develop and lead a high-performing Executive Committee, and build a stable, engaged team across the hotel.
- Deliver consistently high-end luxury service for senior executives, international travellers and high-profile guests who value discretion.
- Own the commercial strategy, growing occupancy, rate and revenue across rooms, food and beverage, and events.
- Win and negotiate significant corporate business with business bookers and agents, and grow repeat meetings and events business.
- Embed our loyalty programme to drive direct and repeat stays.
- Build a trusted, transparent partnership with the hotel’s owners, keeping them closely informed on progress and performance.
- Represent the hotel within the Canary Wharf business community and the wider London market.
On a daily basis you’ll play a pivotal role in shaping how Vignette Collection is experienced in the UK, creating a hotel that guests return to, colleagues are proud to work in and owners see deliver.
What we’re looking for
- Proven experience as a luxury General Manager.
- Luxury city hotel experience as a GM, in London or a comparable gateway city such as New York or Hong Kong.
- A strong understanding of high-end luxury service, and the confidence to drive it consistently through your team.
- Experience hosting high-profile guests, senior executives and business travellers.
- Strong commercial acumen, with a track record of growing occupancy and revenue in a competitive, corporate-led market.
- Experience negotiating significant business with corporate bookers and agents, including meetings and events.
- Experience building a leadership team and leading a hotel through a rebrand, refurbishment or repositioning.
- The ability to build strong, credible relationships with owners.
- Knowledge of the London market is desirable but not essential.
What we offer
We provide a wide range of benefits designed to help you live your best work life. Including:
- Competitive salary and performance bonus
- Private healthcare and dental cover
- Pension
- Travel benefits that include discounted room rates and food & beverage
General Manager - Vignette Collection Canary Riverside Plaza London employer: IHG
At IHG Hotels & Resorts, we pride ourselves on being an exceptional employer that champions leadership development and workforce capability. Our inclusive work culture fosters innovation and collaboration, providing employees with unparalleled growth opportunities in a dynamic global environment. With a focus on AI-enabled learning solutions and a commitment to shaping future-ready leaders, IHG offers a meaningful and rewarding career path for those passionate about transforming the hospitality industry.
