At a Glance
- Tasks: Welcome guests, handle check-ins/outs, and solve guest requests with a smile.
- Company: Join the vibrant Hotel Indigo Torquay on the stunning English Riviera.
- Benefits: Earn £13.15/hour, enjoy paid holidays, free meals, and discounts at over 6,000 hotels.
- Other info: Flexible shifts, career growth opportunities, and a commitment to inclusivity.
- Why this job: Be part of a fun-loving team and create memorable experiences for guests.
- Qualifications: Excellent communication skills and a passion for hospitality are essential.
The predicted salary is between 27300 - 27300 € per year.
Hotel Indigo Torquay is looking for a Front Office Team Member to join our growing team and bring the Hotel Indigo values to life! Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town. Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay’s most iconic beaches and walking trails, where nature can be truly appreciated.
We are looking for someone who can work 32 hours per week across 4 shifts (weekend availability essential). Please note this is a 6-month fixed-term contract.
As a Front Office Team Member (32 hours per week), you can expect to carry out the following duties:
- Checking in our guests when they first arrive, and checking out our guests on departure, using Opera to check in our guests effectively.
- Dealing with ad-hoc guest requests, ensuring we can elevate all of our guests' stays and dealing with any guest requests and appropriate service recoveries for any guest complaints.
- Engaging with our Guests by providing information about the Hotel itself and the local area, creating individual authentic interactions with each guest.
- Recognising IHG One Rewards Members and encouraging new joiners, sharing the benefits of joining with our guests who aren’t already signed up.
By taking a confident step in your career and joining us, you can expect to receive:
- Financial security - £13.15 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays and enhanced sick pay!
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
If you are looking to join a Hotel company where you can be your authentic self, unite a shared passion for local discovery and celebrate your creative and fun-loving nature, click apply today to see where this adventure could take you!
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Front Office Receptionist (32 hours) employer: IHG
Hotel Indigo Torquay is an exceptional employer, offering a vibrant work environment in the stunning coastal town of Torquay. With competitive pay, guaranteed hours, and extensive training opportunities, employees can thrive both personally and professionally while enjoying unique perks like discounted stays at IHG's global hotels. The inclusive culture fosters authentic connections with guests and colleagues alike, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist (32 hours)
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hotel Indigo Torquay. Familiarise yourself with their values, the local area, and what makes them unique. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be engaging with guests from all walks of life. Brush up on your communication skills and think about how you can create those authentic interactions that Hotel Indigo values. Maybe even role-play with a friend!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled guest requests or complaints. Be ready to share these stories during your interview to demonstrate that you can elevate guests' stays and leave them smiling.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Hotel Indigo careers page. This way, you’ll be in the best position to get noticed by the hiring team and kickstart your journey with us!
We think you need these skills to ace Front Office Receptionist (32 hours)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your love for engaging with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in reception roles or customer service. If you've used systems like Opera before, mention it! We love seeing how your background fits with our vibrant team.
Be Authentic:We value authenticity, so be honest about your skills and experiences. If you’re a quick thinker and a problem-solver, share examples of how you’ve handled guest requests or complaints in the past!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of joining our team. We can’t wait to see your application and hopefully welcome you aboard!
How to prepare for a job interview at IHG
✨Know the Hotel Indigo Values
Before your interview, take some time to familiarise yourself with the Hotel Indigo values. Understanding what makes this hotel unique will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Front Office Team Member, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common guest interactions with a friend to get comfortable with the types of conversations you’ll be having.
✨Prepare for Problem-Solving Scenarios
Think about past experiences where you had to solve problems on the spot. Be ready to share specific examples during your interview. This will demonstrate your ability to think quickly and effectively, which is crucial for handling guest requests and complaints.
✨Research Local Attractions
Since you'll be engaging with guests about the local area, it’s a good idea to brush up on popular attractions and dining options in Torquay. Showing that you have knowledge about the area will not only impress your interviewers but also help you connect with guests more authentically.
