Executive Housekeeper

At Kimpton Fitzroy London, we are looking for an Executive Housekeeper to join our team. A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today. Inside, contemporary interiors beckon the discerning traveller to settle in and stay a while.

As an Executive Housekeeper, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality.
• Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections.
• Make it count - you matter, and we will provide you with all the tools you need in order to create personalised experiences for our guests every day!

We are looking for an experienced and commercially minded Executive Housekeeper to lead our Housekeeping operation and drive exceptional cleanliness standards, operational excellence, and team performance across our hotel. Reporting directly to the Hotel Manager, this is a key senior leadership position within the hotel, responsible for protecting the hotel’s physical assets, delivering outstanding guest satisfaction, and managing departmental financial performance.

As Executive Housekeeper, you will:

• Lead, organise and inspire a large Housekeeping team to consistently exceed brand cleanliness standards and deliver operational excellence.
• Plan staffing levels in line with occupancy and productivity targets.
• Conduct structured inspections of guest rooms, public areas and back-of-house spaces.
• Partner closely with Front Office and Engineering to ensure seamless room readiness and preventative maintenance.
• Oversee VIP arrivals, special requests and guest preference delivery.
• Monitor guest feedback platforms and implement improvement action plans.
• Drive measurable improvements in guest satisfaction metrics through structured quality control processes.
• Manage departmental budgets, payroll productivity, cost per occupied room and inventory control to ensure strong commercial performance.
• Contribute to annual CAPEX strategy, refurbishment planning and asset lifecycle management in partnership with Hotel Manager.
• Champion sustainability initiatives including waste reduction, chemical management and linen optimisation.
• Drive recruitment, training, succession planning and performance management within the department.

What We’re Looking For

• Minimum 4 years’ managerial experience within housekeeping operations in a full-service, luxury or lifestyle hotel.
• Strong financial acumen with experience managing departmental budgets and productivity.
• Proven ability to lead and develop large operational teams.
• High attention to detail with structured quality control processes.
• Experience with Opera PMS, Unifocus (or equivalent) and Microsoft Office.
• Fluent English (additional languages are an advantage).

We are committed to offer and provide our Executive Housekeeper with a competitive salary and a comprehensive range of benefits:

• Competitive Salary Plus great IHG perks!
• 31 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (prorata).
• Access to Wagestream, a financial wellbeing app.
• Free meals whilst on duty prepared by skilled chefs!
• Worldwide employee and friends & family hotel room discounts.
• Food and Beverage discounts at the Fitz’s Bar & Parlour and Fitz’s Brasserie.
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders.
• Company sick pay and life insurance.
• Opportunities for personal growth and development.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.