Duty Manager

Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Duty Manager to inspire and lead. This exciting new chapter marks the brand’s first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities and access to a luxury health club, spa and pool. As part of Vignette Collection, the hotel blends luxury hospitality with authentic, experiential and considerate travel while celebrating individuality, locality and meaningful guest experiences in one of London’s most dynamic destinations.

Role Overview

As a Duty Manager, your day‑to‑day will be driven by our guests’ needs, however you can expect to cover the following duties and responsibilities (not all encompassing):

• Supporting our Front Office Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay.
• Working closely with all our Hotel departments, ensuring that any problems throughout the Hotel are dealt with swiftly and with our Guests needs at the centre of the resolution.
• Having a strong presence throughout the Hotel, you will be confident in helping out where is needed and always willing to go above and beyond to provide our guests with an excellent stay.
• Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations.
• Supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service.
• Ensuring all Team Members have completed relevant training and are confident with all aspects of their role, you will be someone who enjoys to lead and motivate your team.
• Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed.
• Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands.

Key Qualifications

We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in creating thoughtful guest experiences. In addition to this, we are looking for someone who has:

• Duty management or team leadership experience in a property of similar size & standard.
• Experience dealing with high-level service recoveries, independently problem solving to create the best resolution.
• Strong knowledge of health and safety procedures and policies, you will be responsible for ensuring the safety of our guests and colleagues throughout your shift.
• Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus!
• An awareness of market trends and the ability to implement new initiatives.

Benefits

Joining our team means becoming part of a luxury lifestyle brand that values individuality, authentic connections and meaningful guest experiences. In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career growth such as:

• Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world.
• Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
• Wellbeing – employee assistance programme available 24/7 and much more!

You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.