At a Glance
- Tasks: Join our Club Lounge team to deliver exceptional service and create memorable guest experiences.
- Company: InterContinental London Park Lane, a prestigious hotel in the heart of Mayfair.
- Benefits: Competitive salary, 28-33 days holiday, free meals, and amazing discounts worldwide.
- Other info: Flexible shifts available; we celebrate diversity and inclusivity in our workplace.
- Why this job: Be part of a dynamic team in a luxurious setting with opportunities for personal growth.
- Qualifications: Experience in hospitality, great communication skills, and a passion for service.
The predicted salary is between 14.27 - 14.27 £ per hour.
At InterContinental London Park Lane, we are currently looking for a Team Member to join the Club Lounge team with an immediate start.
Located at one of the capital's most prestigious addresses, our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Due to an internal promotion, we have a full-time position available for the right candidate to join our amazing team. In our Club Lounge, guests will experience another level of world-class service that truly delights. From enjoying afternoon tea to an evening tipple, guests can relax and take in the spectacular views of the Royal Parks and monuments beyond. Our team members put extra thought into every small detail and personal touches; could you do the same? If you think you have what it takes, then we would love to hear from you.
Our ideal candidate will be:
- Passionate about delivering great service and great food and drinks.
- An experienced bartender, waiter, barista, host.
- Experienced in handling guests' queries and concerns.
- Willing to learn new things and work as part of a wide hotel team.
We are committed to offering our Club Lounge Team members a competitive salary and a large range of benefits:
- £29,681.60 salary per annum (£14.27 per hour) plus service charge and great IHG perks!
- 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (pro rata).
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Free meals on duty.
- Company sick pay and life insurance.
- Professional career development with our IHG Leadership programs.
- Amazing discounts for our hotels and restaurants around the world.
- Discounts from over 15,000 stores – all the way from retail to cinema.
- Generous ‘Refer a Friend’ programme.
Most importantly, we’ll help you grow and develop as an individual and inspire incredible.
At InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what’s possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. Please click ‘apply’ now!
You must meet the legal requirements to work in the UK. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Club Lounge Team Member employer: IHG
At InterContinental London Park Lane, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values individuality and personal growth. Our Club Lounge Team Members enjoy competitive salaries, extensive benefits including generous holiday allowances, and opportunities for professional development through our IHG Leadership programs. Located in the heart of Mayfair, our hotel not only provides a stunning backdrop but also fosters an inclusive environment where every team member can thrive and contribute to delivering world-class service.
StudySmarter Expert Advice🤫
We think this is how you could land Club Lounge Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG
Don't be shy about reaching out to IHG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Club Lounge Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
