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- Tasks: Deliver exceptional guest experiences as a Night Receptionist in a vibrant 5-star hotel.
- Company: Join voco St David's Cardiff, a leading hotel known for its relaxed and attentive service.
- Benefits: Earn £13.60 per hour, enjoy meals on duty, and receive extensive training and career progression.
- Why this job: Be part of a team that values genuine hospitality and environmental sustainability.
- Qualifications: 1 year of experience in reception or guest relations, with a passion for great service.
- Other info: Enjoy global opportunities and discounts at hotels and restaurants worldwide.
The predicted salary is between 22000 - 30000 £ per year.
voco St David's Cardiff have a fantastic opportunity for a Night Receptionist to join our Cardiff Bay 5-star hotel. The shifts pattern is from 20:00 – 08:00, 4 days ON, 4 Days OFF. You will earn £13.60 per hour, which is equal to £28,288.00 salary.
At voco, everyone's a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
As a Night Receptionist, you will play a vital part in delivering a superior guest experience. We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.
To succeed as a Night Receptionist, you will need:
- To be passionate about delivering great service and be guest focused
- Part of the role is to serve alcohol to guests as required
- Minimum of 1 year experience in Receptionist, Guest Relations, Concierge
- Experience with handling guests queries and complaints
- Experience using Opera PMS is a huge advantage
- To be willing to learn new things and work as part of a wide hotel team
Our Night Receptionists enjoy a range of benefits including:
- Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities
- The voco St. David's Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Taxi subsidy for shifts starting/ending between 23:00-06:00
- Meals whilst on duty
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every employee company sick pay and life insurance
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- Generous 'Refer a Friend' programme
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Night Receptionist. You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests.
Night Receptionist in Cardiff employer: IHG
Contact Detail:
IHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Cardiff
✨Tip Number 1
Get to know voco St David's Cardiff! Familiarise yourself with their values and the unique vibe of the hotel. This will help you connect with the team and show that you're genuinely interested in being part of their laid-back yet attentive atmosphere.
✨Tip Number 2
Practice your guest interaction skills! As a Night Receptionist, you'll be the face of the hotel during those late hours. Role-play common scenarios with friends or family to boost your confidence in handling queries and complaints.
✨Tip Number 3
Show off your passion for hospitality! When you get the chance to chat with the hiring team, share your experiences and what excites you about working in a hotel environment. Let them see your enthusiasm for delivering great service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of hospitality.
We think you need these skills to ace Night Receptionist in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering great service shine through. We want to see that you genuinely care about creating a memorable experience for our guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially in roles like Receptionist or Guest Relations. We love seeing how your background aligns with what we do at voco!
Be Yourself: Don’t be afraid to let your personality come through in your application. At voco, we value authenticity and want to know the real you, so feel free to share what makes you unique.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on board as part of our fantastic team!
How to prepare for a job interview at IHG
✨Know the Hotel Inside Out
Before your interview, take some time to research voco St David's Cardiff. Familiarise yourself with their services, values, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their ethos of relaxed yet attentive hospitality.
✨Showcase Your Guest Service Skills
As a Night Receptionist, your ability to deliver exceptional guest service is crucial. Prepare examples from your past experiences where you successfully handled guest queries or complaints. Highlight your passion for creating memorable experiences, as this aligns perfectly with voco's commitment to guest satisfaction.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, especially during night shifts. Think about scenarios involving difficult guests or emergencies. Practising your responses can help you demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Emphasise Your Team Spirit
Working as part of a hotel team is essential, so be prepared to discuss how you collaborate with others. Share examples of how you've contributed to a positive team environment in previous roles. This will show that you're not just focused on individual success but also on supporting your colleagues and enhancing the overall guest experience.
