At a Glance
- Tasks: Lead hotel operations, create unforgettable guest experiences, and support vibrant food and beverage services.
- Company: Join the luxurious Kimpton Blythswood Square Hotel & Spa in Glasgow.
- Benefits: Competitive salary, paid overtime, free meals, and generous discounts.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
- Why this job: Be part of a dynamic team delivering ridiculously personal service in a 5-star environment.
- Qualifications: Previous hotel supervisory experience and a passion for luxury hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Join the team at Kimpton Blythswood Square Hotel & Spa as our next Assistant Operations Manager, a dynamic leadership role within one of Glasgow’s most luxurious and iconic hotels. Embrace your unique, best self to provide our guests with heartfelt human connections!
At Kimpton Blythswood Square Hotel & Spa, we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow’s only 5* Hotel, our team is focused on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre.
As an Assistant Operations Manager, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
We’re looking for a confident, charismatic and hands-on hospitality professional who thrives in a fast-paced luxury environment and loves creating unforgettable guest experiences. This is a highly visible operational role where no two days are ever the same. From leading the hotel as Duty Manager to supporting vibrant Food & Beverage operations and delivering exceptional service across Front Office, Events and guest spaces, you’ll be right at the centre of the action.
At Kimpton, we believe in ridiculously personal experiences and our Assistant Operations Managers play a huge part in bringing that to life. You’ll lead from the floor, build strong relationships with guests and colleagues, and create memorable moments that leave a lasting impression.
What you’ll be doing:
- Acting as Duty Manager across the hotel operation
- Supporting Front Office and Food & Beverage teams day-to-day
- Leading busy service periods with a hands-on approach
- Supporting Breakfast, Restaurant, Bar and Events operations
- Delivering warm, personalised luxury guest experiences
- Supporting VIP arrivals, service recovery and guest engagement
- Driving high operational standards across all guest-facing areas
- Motivating and supporting teams through visible leadership
What we’re looking for:
- Previous hotel supervisory or management experience
- Strong operational knowledge of Front Office and/or Food & Beverage
- A natural people person with confidence and personality
- Someone who enjoys being operationally present rather than office-based
- Strong communication, organisation and problem-solving skills
- Passion for luxury hospitality and guest experience
- Flexibility to work a variety of shifts including evenings, weekends and overnight coverage when required
If you love luxury hospitality, thrive in energetic guest-facing environments and want to grow your career within a globally recognised lifestyle hotel brand, we’d love to hear from you.
Joining the Kimpton family isn’t just about providing our guests with excellent service. We can offer you financial security with a competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
Hotel specific benefits – Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)!
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today!
You must meet the legal requirements to work in the UK.
IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Assistant Operations Manager employer: IHG
At Kimpton Blythswood Square Hotel & Spa, we pride ourselves on being a top employer in Glasgow's vibrant hospitality scene, offering a dynamic work environment where individuality is celebrated. Our commitment to employee growth is evident through extensive training and career progression opportunities, alongside competitive benefits such as guaranteed hours, paid overtime, and generous discounts across our luxury facilities. Join us to be part of a team that values heartfelt connections and provides exceptional service in one of the city's most iconic hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Kimpton Blythswood Square Hotel & Spa's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your people skills! As an Assistant Operations Manager, you'll be all about creating memorable experiences. Role-play common scenarios with a friend or family member to boost your confidence in handling guest interactions and problem-solving on the spot.
✨Tip Number 3
Show off your leadership style! During interviews, share specific examples of how you've motivated teams or handled busy service periods. This will demonstrate your hands-on approach and ability to thrive in a fast-paced luxury environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Kimpton family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application:Make sure to customise your application for the Assistant Operations Manager role. Highlight your relevant experience in hospitality and how it aligns with our commitment to providing ridiculously personal service.
Showcase Your Passion:We love candidates who are passionate about luxury hospitality! Share specific examples of how you've created memorable guest experiences in the past, and how you plan to do the same with us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Kimpton Blythswood Square Hotel & Spa.
How to prepare for a job interview at IHG
✨Know the Hotel Inside Out
Before your interview, take some time to research Kimpton Blythswood Square Hotel & Spa. Familiarise yourself with their services, values, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their commitment to providing ridiculously personal service.
✨Showcase Your People Skills
As an Assistant Operations Manager, you'll be interacting with guests and staff constantly. Prepare examples of how you've successfully built relationships in previous roles. Highlight your ability to create memorable experiences and how you handle guest interactions, especially during busy periods.
✨Demonstrate Your Operational Knowledge
Brush up on your knowledge of Front Office and Food & Beverage operations. Be ready to discuss specific challenges you've faced in these areas and how you overcame them. This will showcase your hands-on experience and operational expertise, which are crucial for this role.
✨Embrace Your Authentic Self
Kimpton values individuality, so don’t shy away from showing your personality during the interview. Share your passion for luxury hospitality and how you bring joy to your work. Authenticity can set you apart, so let your true self shine through!
