At a Glance
- Tasks: Support daily operations and create exceptional guest experiences in a luxury dining environment.
- Company: Join the prestigious InterContinental London Park Lane team.
- Benefits: Competitive salary, paid overtime, 31 days holiday, and amazing discounts worldwide.
- Other info: Flexible shifts available, with opportunities for growth and development.
- Why this job: Be part of a passionate team and develop your career in hospitality.
- Qualifications: 1 year management experience in a high-end restaurant or bar.
The predicted salary is between 30000 - 40000 £ per year.
At InterContinental London Park Lane, we are currently looking for an Assistant F&B Operations Manager to join our team in the Arch Bar and Wellington Lounge, with an immediate start!
Welcome to InterContinental London Park Lane, located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Located within the iconic InterContinental London Park Lane, the Wellington Lounge and The Arch Bar offer two distinctive luxury dining experiences. From the renowned Afternoon Tea and elegant all-day dining in the Wellington Lounge to expertly crafted cocktails and premium spirits in the stylish Arch Bar, our team delivers exceptional service in sophisticated surroundings. Joining us means becoming part of a passionate team dedicated to creating memorable experiences for every guest.
We are seeking a highly motivated Assistant F&B Operations Manager with a passion for hands-on service to support the day-to-day operation. This role requires a leader with a strong presence on the floor and bar, someone who thrives in service and works closely with the senior management team to maintain the high standards expected of a premium London restaurant.
Key Responsibilities:- Oversee and support daily service alongside the Head of Department, with a strong presence on the floor.
- Manage and coordinate administrative tasks, including team scheduling, payroll input, and compliance documentation.
- Support in employee relations (ER), training, and performance management, ensuring consistent team development.
- Contribute to forecasting, budgeting, and cost control, working closely with the leadership team.
- Ensure seamless communication between front and back of house teams.
- Drive exceptional guest experiences through attentive, proactive service.
- Effectively communicate guest feedback to key stakeholders.
- Assist with implementation of periodical promotions and new menu launches in collaboration with the culinary team.
- Minimum 1 year of experience as a manager in a 4 or 5 Star hotel restaurant or high-end bar environment gained within London.
- Proven ability to lead teams in a busy, service-driven operation.
- Comfortable with both front-of-house service and back-of-house admin responsibilities.
- Fully flexible with availability – must be able to work a variety of shifts, including weekends and holidays.
- Strong interpersonal, organizational, and problem-solving skills.
We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our Assistant F&B Operations Manager enjoys a range of benefits including:
- £38,616.76 per annum plus service charge, paid overtime, and other great IHG perks!
- 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- We provide every employee company sick pay and life insurance.
- Free meals on duty.
- Professional career development with our IHG Leadership programs.
- Amazing discounts for our hotels and restaurants around the world.
- 50% discount in our F&B outlets.
- Discounts from over 15,000 stores – all the way from retail to cinema.
- Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!
Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click ‘apply’ now!
You must meet the legal requirements to work in the UK. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Assistant F&B Operations Manager employer: IHG
At IHG, we pride ourselves on being an excellent employer, offering a vibrant work culture at Kimpton Charlotte Square in the heart of Edinburgh. As a Room Attendant, you will not only enjoy competitive pay and generous discounts but also benefit from extensive training opportunities that foster personal and professional growth, all while contributing to creating unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant F&B Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG
Don't be shy about reaching out to IHG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant F&B Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
