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- Tasks: Join our night team to check in guests, handle queries, and create memorable experiences.
- Company: voco Grand Central Hotel offers a unique blend of culture and warm hospitality in Glasgow.
- Benefits: Enjoy £13/hour, guaranteed hours, paid overtime, free meals, and discounts at over 6,000 hotels worldwide.
- Why this job: Be part of a laid-back team focused on genuine hospitality and sustainability.
- Qualifications: Experience in hotel reception or guest services is a plus; must be confident with hotel systems.
- Other info: Check out our Instagram @vocograndcentral for a glimpse into our vibrant culture!
The predicted salary is between 27040 - 37856 £ per year.
Job Description
voco Grand Central Hotel are looking for our next Full Time Front Office Night Team Member to join us in creating a warm voco welcome for our guests!
Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our hotel is full of over 140 years of culture, history, and storytelling with our relaxing spaces for guests to enjoy.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
As a Night team member, your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, setting up breakfast, completing the fire walks & other physical task & welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members.
We are looking for someone who has…
- Availability to work a 4 on 4 off shift pattern between 21:30-08:30
- Experience working in the nighttime as a reception team member, Concierge or Guest Services Agent at a 3/4* Hotel is beneficial.
- Confident working on hotel systems, experience working with Opera specifically is a big plus.
- An un-stuffy, thoughtful approach to service. You will be someone who enjoys showcasing your personality and your ability to be a host to our guests, providing them with a laid-back stay.
- An interest in our environment and sustainability – we are characterised by innovation and finding ways to become more sustainable.
- Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!
- Hands on approach
Being a host at voco, we offer you the following benefits…
- Financial security – £13.00 per hour (£27,040 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, and enhanced sick pay! Plus, Tronc paid monthly if in eligible role.
- Growth and development – extensive training (including First Aid training), opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous staff, friends, and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
- Hotel specific benefits – generous discounts in our Champagne Bar (*must be booked in line with process) plus a variety of different gifts on milestone occasions to celebrate with you!
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today! Check out our Instagram page @vocograndcentral to see more.
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Front Office Nights Team Member employer: IHG - Voco Grand Central Glasgow
Contact Detail:
IHG - Voco Grand Central Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Nights Team Member
✨Tip Number 1
Familiarize yourself with the voco brand and its values. Understanding their focus on a warm, laid-back service will help you align your personality and approach during the interview.
✨Tip Number 2
Highlight any previous experience in night shifts or hotel reception roles. Be ready to share specific examples of how you've handled guest queries or complaints effectively.
✨Tip Number 3
Show your enthusiasm for sustainability and environmental consciousness. Prepare to discuss any relevant experiences or ideas you have that align with voco's commitment to innovation and sustainability.
✨Tip Number 4
Engage with voco's social media, especially their Instagram page. This will give you insights into their culture and allow you to reference specific posts or initiatives during your application process.
We think you need these skills to ace Front Office Nights Team Member
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with voco Grand Central Hotel's unique approach to hospitality. Highlight your ability to provide a warm, laid-back service that aligns with their values in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hotel reception or guest services, especially during nighttime shifts. Mention any familiarity with hotel systems like Opera, as this is a significant plus.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Emphasize your commitment to sustainability and how you can contribute to creating memorable experiences for guests.
Highlight Relevant Skills: In your application, focus on skills such as problem-solving, communication, and your hands-on approach to service. Mention any previous experience dealing with guest queries and complaints effectively.
How to prepare for a job interview at IHG - Voco Grand Central Glasgow
✨Show Your Personality
As a Front Office Night Team Member, showcasing your personality is key. Be yourself during the interview and let your warmth and friendliness shine through. This role is all about creating a relaxed atmosphere for guests, so demonstrate how you can bring that vibe to the team.
✨Familiarize Yourself with Hotel Systems
Since experience with hotel systems like Opera is a big plus, make sure to brush up on your knowledge of these systems before the interview. If you have prior experience, be ready to discuss specific situations where you successfully used these tools to enhance guest experiences.
✨Emphasize Your Commitment to Sustainability
voco hotels are focused on sustainability, so be prepared to talk about your interest in environmental practices. Share any relevant experiences or ideas you have about how to promote sustainability in a hospitality setting, as this aligns with the company's values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of examples from your past experiences where you turned a challenging situation into a positive outcome, highlighting your un-stuffy and thoughtful approach to service.
