Reservations Manager

At Kimpton Fitzroy London, we are looking for a Reservations Manager to join our team.

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today. Inside, contemporary interiors beckon the discerning traveller to settle in and stay a while.

As a Reservations Manager, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality.
• Lead yourself – we trust you to make decisions and exert your creativity to provide our guests with heartfelt human connections.
• Make it count – you matter, and we will provide you with all the tools you need to create personalised experiences for our guests every day!

We are seeking an experienced and proactive Reservations Manager to lead our Reservations team at our luxury hotel. In this key role, you will oversee daily operations, drive revenue and occupancy targets, and ensure exceptional guest service. As the main link between internal departments and external partners, you will manage performance, mentor the team, and maintain high service standards.

Key Responsibilities:

• Oversee the day-to-day operations of the Reservations team to ensure departmental efficiency.
• Be a champion of continuous improvement and support the hotel in its ELEVATE journey.
• Support the Director of Revenue in delivering overall commercial strategy, in line with company’s goals.
• Achieve and exceed budgeted targets for revenue, occupancy, and guest satisfaction.
• Develop and implement strategies to maximise room revenue and occupancy levels, including managing inventory, and implementing upselling and cross-selling initiatives.
• Support the Reservations team in prioritising reservation enquiries and ensuring that all communications are actioned within 24 hours.
• Handle Luxury and Lifestyle guest reservations, focusing on personalised service and ensuring a seamless booking experience.
• Lead, coach, mentor, and develop team members through performance management and training.
• Build and maintain strong working relationships with internal teams, external partners, and guests.
• Foster a customer-first culture, providing proactive solutions and maintaining a high standard of guest service.
• Utilise Opera PMS to manage and analyse reservation data, ensuring accuracy and timely updates.

To succeed as our Reservations Manager, you will need:

• Minimum of 2 years’ experience in a supervisory reservations role within a luxury hotel of similar size and standard.
• Strong proficiency in Opera Property Management System (PMS).
• Excellent communication, organisational, and problem-solving skills.
• Proven ability to lead and inspire a team in a fast-paced environment.
• High level of attention to detail and a guest-focused mindset.

We are committed to offering our Reservations Manager a competitive salary and a large range of benefits:

• Salary up to £40,000 per annum plus service charge and great IHG perks!
• 31 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated).
• Access to Wagestream, a financial wellbeing app.
• Free meals whilst on duty prepared by skilled chefs!
• Worldwide employee and friends & family hotel room discounts.
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Food and Beverage discounts at the Fitz bar and Fitz Brasserie.
• Employee assistance programme 24/7 and employee healthcare plan.
• Season ticket loan.
• Life insurance.
• Regular sporting and social events.

Most importantly, we’ll help you grow and develop you as an individual. Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues.

You are always welcome here! We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.