At a Glance
- Tasks: Serve food and drinks with a positive attitude and ensure guest satisfaction.
- Company: Join the vibrant team at Kimpton Clocktower Hotel, a Manchester icon.
- Benefits: Earn £13.45 per hour, enjoy free meals, paid holidays, and discounts at IHG hotels.
- Other info: Flexible hours, career growth opportunities, and a supportive team culture await you.
- Why this job: Be part of a fun, energetic environment where your individuality shines.
- Qualifications: Experience in hospitality and a passion for great service are essential.
The predicted salary is between 27000 - 28000 £ per year.
We are looking for an authentic and driven F&B Service Team Member (Part-Time) to join us at Refuge in Kimpton Clocktower Hotel! Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.
We have a variety of part-time contracts available from 16 hours per week up to 35 hours per week. We are looking for people to join our Breakfast and our Restaurant/Bar Teams.
Your main duties and responsibilities will be serving our guests food and beverages with a positive attitude, dealing with customer queries or complaints and working alongside our kitchen team to ensure timely delivery of orders!
So, we are looking for someone who has:
- Availability to work from 16 hours per week with weekend availability
- Experience working within a Restaurant, Bar or Hotel as a Server, Waiter/Waitress, Barista, Bartender or Host
- Confidence in delivering great service, have a can-do attitude and always willing to help out where needed
- Passion for providing positive guest experiences, you will be someone who loves to interact with our guests!
- Willingness to learn new things and work as part of our wider Hotel team!
- Drive to produce results – we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
- A willingness to work as part of a team that embraces our culture and delights our guests every day.
Joining the Kimpton family isn’t just about providing our guests with excellent service — we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why!
We can offer you:
- Financial Perks: £13.45 per hour plus service charge, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
- Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a ‘Best Employer 2025’ UK by Mercer.
- Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
- Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
- Refer a Friend: Share the opportunity and reap rewards when your friends join!
If you’re someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality, apply today!
As a F&B Service Team Member, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Serving Staff in Manchester employer: IHG UK
At Kimpton Clocktower Hotel, we pride ourselves on being a vibrant and inclusive workplace that celebrates individuality and creativity. Our team members enjoy competitive pay, guaranteed hours, and a range of benefits including career growth opportunities and discounts at IHG hotels worldwide. Join us in the heart of Manchester, where you can thrive in a dynamic environment that values authentic connections and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Serving Staff in Manchester
✨Tip Number 1
Get to know the venue! Before your interview, pop into the Kimpton Clocktower Hotel and soak up the atmosphere. Familiarise yourself with the menu and the vibe. This shows you’re genuinely interested and helps you stand out!
✨Tip Number 2
Practice your people skills! Since this role is all about providing a fantastic guest experience, think of some examples where you've gone above and beyond for customers in the past. Share these stories during your chat!
✨Tip Number 3
Be yourself! The Kimpton family values authenticity, so don’t be afraid to let your personality shine through. Show them how your unique traits can contribute to their vibrant team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and perks right there. Don’t miss out on this opportunity!
We think you need these skills to ace Serving Staff in Manchester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your authentic self and how you can bring that unique flair to our team.
Tailor Your Application:Make sure to customise your application for the F&B Service Team Member role. Highlight any relevant experience in restaurants, bars, or hotels, and share specific examples of how you've delivered great service in the past.
Show Your Passion:We love candidates who are passionate about providing positive guest experiences. In your application, mention why you enjoy working in hospitality and how you connect with guests to create memorable moments.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Kimpton Clocktower Hotel.
How to prepare for a job interview at IHG UK
✨Know the Venue
Before your interview, take some time to research Kimpton Clocktower Hotel and its unique vibe. Familiarise yourself with their food and beverage offerings, as well as their commitment to individuality and guest experience. This will help you connect your answers to their values during the interview.
✨Show Your Personality
As they value authenticity, don’t be afraid to let your true self shine through. Share personal anecdotes that highlight your passion for service and how you’ve created memorable experiences for guests in the past. This will demonstrate that you’re not just a fit for the role, but also for their vibrant culture.
✨Prepare for Scenarios
Think about common situations you might face as a F&B Service Team Member, like handling customer complaints or working under pressure. Prepare specific examples from your previous experience that showcase your problem-solving skills and positive attitude. This will show them you’re ready to tackle challenges head-on.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that reflect your interest in the role and the company. You could ask about team dynamics, training opportunities, or how they celebrate individuality among staff. This shows you’re genuinely interested in being part of their team and eager to contribute.
