Sales Manager in Manchester

A fantastic opportunity to join us at Kimpton Clocktower! We are offering a salary of £40,000.00, plus a potential earning of 20% bonus. The Refuge is a vibrant and bustling establishment in the heart of Manchester, renowned for its exceptional restaurant and bar experience. Nestled in the historic but with a modern twist – Kimpton Clocktower, we pride ourselves on delivering top-notch service and unforgettable experiences to our guests.

Our Sales Manager enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Meals whilst on duty
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Generous ‘Refer a Friend’ programme

We are looking for a talented individual to join this energetic team. Serving as the primary contact for our clients you will need to drive sales by identifying and qualifying leads and opportunities, work with our brilliant proactive sales team on converting the exciting events and groups leads for this beautiful hotel. You will be responsible for building and maintaining relationships with key industry partners, including event planners, corporate clients, and agencies to foster long-term relationships with clients, encouraging repeat business, referrals, and positive word-of-mouth.

The ideal candidate will have a history of phenomenal conversion, the ability to charm and sell to our potential customers during a site visit, over email and phone. They would be able to showcase the hotel ensuring a seamless and personalised experience along with tailored sales proposals to suit the client’s needs.

As our Sales Manager, your key responsibilities will be:

• New Business Development: Proactively identify, win, and grow new direct corporate, Group and M&E business aligned with the hotel’s commercial strategy.
• Account Management: Develop and manage a portfolio of local and national corporate accounts, driving long-term partnerships and sustainable revenue.
• Sales Support: Collaborate with the sales office to convert generated leads for groups and meetings. Provide sales support to the Director of Sales (DOS).
• Reporting & Analysis: Deliver regular sales performance reports, track KPIs, and assess progress against targets. Analyse results and adjust strategies to meet objectives.
• Lead Generation: Conduct research to identify new business opportunities through social media, trade shows, and market analysis. Follow up on lost and denied leads to uncover potential business.
• Rate Negotiation & Contract Renewal: Support the team in re-negotiating annual rate agreements to ensure they align with the hotel’s financial goals and KPIs.
• Commercial Reviews & Strategy: Assist in the creation of consolidated board sales packs and commercial reviews for senior leadership. Play an active role in shaping sales strategies and business development efforts.
• Client Hospitality & Engagement: Lead client hospitality initiatives, manage performance trackers, and ensure effective use of sales tools.
• Representation & Brand Building: Represent the hotel at trade shows and industry events to build the Kimpton Clocktower brand and generate business opportunities.
• Collaboration: Work closely with the Director of Sales and wider commercial team to convert opportunities and maximise total revenue.
• Flexibility: The role offers flexible working patterns, with occasional evening or weekend activity linked to client engagement and events, Fam trips, or trade shows.

To succeed as our Sales Manager, you will need:

• A track record of sales achievements with at least 2 years’ experience in the service and hospitality industry is essential for this role.
• Strong strategic planning skills, ability to look ahead and strategies in place to support the plans.
• A degree of knowledge of all market segments i.e. corporate, conference.
• Ability to work well with flexibility, minimal supervision and maintain high standards and attention to detail.
• Microsoft package skills and Delphi knowledge (desirable).
• Relevant functional experience and good knowledge of relevant topics and collaboration with other hotel departments.

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Sales Manager! You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.