At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide exceptional service in a vibrant hotel environment.
- Company: Join voco Grand Central Hotel, a unique blend of culture and modern hospitality in Glasgow.
- Benefits: Earn £13.16/hour, enjoy paid holidays, free meals, and discounts at over 6,000 hotels worldwide.
- Other info: Explore career growth opportunities and enjoy perks like volunteering days and mental health support.
- Why this job: Be part of a team that values personality, sustainability, and creating memorable guest experiences.
- Qualifications: Experience in hospitality is a plus; a friendly, approachable attitude is essential.
The predicted salary is between 13.16 - 13.16 £ per hour.
voco Grand Central Hotel are looking for our next Full Time Front Office Receptionist to join us in creating a warm voco welcome for our guests! Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story-telling with our relaxing spaces for guests to enjoy.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
As a Front Office Receptionist, your main duties and responsibilities will be:
- Checking in and out our guests
- Dealing with any queries or complaints
- Welcoming our guests to the city
- Interacting with them to encourage them to join our loyalty program
- Providing special experiences and recognising our loyal IHG One Rewards members
We are looking for someone who has:
- Availability to work 40 hours per week across a variety of shifts
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
- Confident working on Hotel systems, experience working with Opera specifically is a big plus
- An un-stuffy, thoughtful approach to service
- An interest in our environment and sustainability
Being a host at voco, we offer you the following benefits:
- Financial security - £13.16 per hour (£27,372.80 per annum), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
- Hotel specific benefits – generous discounts in our Champagne Bar plus a variety of different gifts on milestone occasions to celebrate with you
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today!
You must meet the legal requirements to work in the UK.
IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Hotel Receptionist in Glasgow employer: IHG UK
At voco Grand Central Hotel, we pride ourselves on creating a warm and welcoming environment for both our guests and employees. Located in the heart of Glasgow, we offer competitive pay, extensive training, and opportunities for career progression within a globally recognised brand. Our commitment to sustainability and employee wellbeing, alongside unique perks like discounted stays and a supportive work culture, make us an exceptional employer for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Glasgow
✨Tip Number 1
Get to know voco Grand Central! Familiarise yourself with the hotel’s unique offerings and values. This way, when you walk in for an interview, you can show off your knowledge and passion for creating that warm Glasgow welcome.
✨Tip Number 2
Practice your hosting skills! Role-play common guest interactions with a friend or family member. This will help you feel more confident and ready to showcase your personality during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at voco.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our amazing team at voco!
We think you need these skills to ace Hotel Receptionist in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love candidates who can showcase their unique style and approach to service. Remember, we’re all about that warm voco welcome!
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. If you've worked with hotel systems like Opera, shout about it! We want to see how your background fits with our vibe.
Be Genuine About Your Interest:Express your passion for sustainability and the environment in your application. At voco, we value innovation and eco-consciousness, so let us know how you align with these values!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at IHG UK
✨Know the Hotel Inside Out
Before your interview, take some time to research voco Grand Central Hotel. Familiarise yourself with its history, unique features like the Champagne Central Bar, and its commitment to sustainability. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Personality
As a Front Office Receptionist, being personable is key. During the interview, let your personality shine through! Share anecdotes that highlight your ability to create a warm and welcoming atmosphere for guests. Remember, they’re looking for someone who can embody the relaxed yet attentive service that voco stands for.
✨Prepare for Role-Specific Questions
Expect questions related to your experience with hotel systems, especially Opera. Brush up on your technical skills and be ready to discuss how you've handled guest queries or complaints in the past. Providing specific examples will demonstrate your capability and confidence in the role.
✨Emphasise Your Commitment to Sustainability
Since voco places a strong emphasis on environmental consciousness, be prepared to discuss your own interest in sustainability. Share any relevant experiences or ideas you have about how to promote eco-friendly practices within the hotel. This will show that you align with their values and are ready to contribute positively.
