At a Glance
- Tasks: Deliver exceptional service to VIP guests and maintain a luxurious lounge atmosphere.
- Company: Join the vibrant IHG Hotels and Resorts family at Manchester Deansgate Hotel.
- Benefits: Enjoy competitive pay, guaranteed hours, free meals, and paid holidays.
- Other info: Opportunities for growth, worldwide discounts, and a commitment to inclusivity.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Experience in hospitality or customer service is a plus.
The predicted salary is between 12 - 15 £ per hour.
The Manchester Deansgate Hotel is on the lookout for a dynamic Club Lounge Host. Join the excitement and become part of the IHG Hotels and Resorts family! We are looking for someone who is available to work 16 hours per week across 2 shifts.
As a Club Lounge Host (Part-Time), you can expect to carry out the following duties:
- Provide exceptional service to VIP guests and ensure a luxury hospitality standard (experience interacting with VIP guests and delivering high-level service would be highly beneficial).
- Maintain a welcoming, relaxing, and comfortable lounge environment (background in front office or food & beverage service is preferred).
- Assist with food & beverage service, ensuring quality and presentation standards are met (previous F&B or customer service experience would be desirable).
- Handle guest queries and resolve issues promptly and professionally (strong communication skills and problem-solving ability).
- Anticipate guest needs and respond proactively (ability to think ahead and manage potential issues is a key element of this role).
- Work collaboratively with colleagues to deliver seamless guest experiences (teamwork and interpersonal skills are essential for this role).
You can expect to receive:
- Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
Club Lounge Host in Manchester employer: IHG - The Manchester Deansgate Hotel
The Manchester Deansgate Hotel offers a vibrant and inclusive work environment where you can thrive as a Club Lounge Host. With competitive pay, guaranteed hours, and extensive training opportunities, you will be supported in your career growth while enjoying unique perks like discounted stays at IHG's global hotels. Join a team that values exceptional service and teamwork, all within the heart of Manchester's bustling hospitality scene.
Contact Details:
IHG - The Manchester Deansgate Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Club Lounge Host in Manchester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at IHG - The Manchester Deansgate Hotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Club Lounge Host in Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at IHG - The Manchester Deansgate Hotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at IHG - The Manchester Deansgate Hotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at IHG - The Manchester Deansgate Hotel get a sense of who you are beyond your experience!
How to prepare for a job interview at IHG - The Manchester Deansgate Hotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at IHG - The Manchester Deansgate Hotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
