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- Tasks: Join us as an Instant Service Agent, delivering top-notch service to our guests over the phone.
- Company: InterContinental London Park Lane is a luxury hotel in Mayfair, blending modernity with traditional elegance.
- Benefits: Enjoy £13.15 per hour, 28 days holiday, free meals, and amazing discounts worldwide.
- Why this job: Be part of a culture that inspires growth, creativity, and a sense of belonging.
- Qualifications: Flexibility in working hours and a passion for hospitality are essential.
- Other info: We welcome diverse applicants and encourage you to apply even if you don't meet every requirement.
The predicted salary is between 27352 - 27352 £ per year.
At InterContinental London Park Lane, we have a fantastic opportunity to join the team as an Instant Service Agent in our luxury hotel in Mayfair.
Welcome to InterContinental London Park Lane, located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Our Instant Service Agents genuinely care about our guests and can consistently deliver high quality service to our guests over the phone. You will be responsible for taking all incoming calls from internal and external guests using our internal system to not only transfer calls but also take room service orders, extra amenity orders, restaurant reservations, and handle any queries or concerns guests may have. You will also need to be flexible with working hours and be a team player in order to deliver true hospitality.
We are committed to offering and providing our Instant Service Agent with a competitive salary and a large range of benefits:
- £13.15 per hour (£27,352 per annum) plus great IHG perks!
- 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated)
- Free meals on duty
- Company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- Generous ‘Refer a Friend’ programme
Most importantly, we’ll help you grow, develop you as an individual and inspire incredible.
At InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what’s possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. Please click ‘apply’ now!
You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Instant Service Agent employer: IHG - InterContinental London Park Lane
Contact Detail:
IHG - InterContinental London Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Instant Service Agent
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of InterContinental London Park Lane, including its amenities and dining options, will help you answer guest queries confidently and demonstrate your genuine care for their experience.
✨Tip Number 2
Practice your communication skills. As an Instant Service Agent, you'll be handling calls from guests, so being articulate and friendly is key. Consider role-playing scenarios with a friend to enhance your ability to manage different types of guest interactions.
✨Tip Number 3
Show your flexibility and teamwork spirit. Highlight any previous experience where you've worked in a fast-paced environment or collaborated with others. This will reassure the hiring team that you're ready to adapt to the dynamic nature of the hospitality industry.
✨Tip Number 4
Research the company culture at IHG. Understanding their values and commitment to employee development can help you align your responses during interviews, showcasing that you're not just looking for a job, but a place where you can grow and contribute.
We think you need these skills to ace Instant Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an Instant Service Agent. Highlight your relevant experience in customer service and communication skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise any previous roles where you provided high-quality service, handled calls, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to deliver exceptional service. Mention specific examples of how you've gone above and beyond for customers in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at IHG - InterContinental London Park Lane
✨Show Your Passion for Hospitality
Make sure to express your genuine interest in providing excellent service. Share examples from your past experiences where you went above and beyond for a guest or customer, as this role is all about delivering high-quality service.
✨Demonstrate Communication Skills
As an Instant Service Agent, you'll be handling calls and taking orders. Practice clear and concise communication during the interview. You might even want to role-play a scenario where you take a room service order to showcase your skills.
✨Be Flexible and Adaptable
Highlight your ability to work various shifts and adapt to changing situations. The hotel industry often requires flexibility, so share any relevant experiences that demonstrate your willingness to adjust to different schedules or unexpected challenges.
✨Research the Company Culture
Familiarise yourself with InterContinental London Park Lane's values and culture. During the interview, mention how your personal values align with theirs, especially regarding teamwork and creating a welcoming environment for guests.
