At a Glance
- Tasks: Lead a team to ensure exceptional guest experiences during the night shift.
- Company: Join the iconic InterContinental Edinburgh The George, a luxury hotel with rich history.
- Benefits: Enjoy a competitive salary, generous discounts, and 31 days holiday plus more!
- Other info: Opportunities for career progression and a supportive, inclusive work environment.
- Why this job: Be part of a dynamic team that values personal growth and cultural diversity.
- Qualifications: 2+ years in front office management and a passion for guest service.
The predicted salary is between 28066 - 30000 £ per year.
A fantastic opportunity to join our team at InterContinental Edinburgh the George. InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, providing an alluring guest experience and personal and attentive service.
What’s in it for you:
- Complimentary stay for you+1 in our Hotel upon successful completion of probation.
- Generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
- Extensive training and opportunities for career progression across the world.
- 2 paid days volunteering per year with a cause of your choice.
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- 31 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave.
- Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores.
- Generous ‘Refer a Friend’ programme.
Your key responsibilities will include:
- Supporting the Night Audit & closing of our outlets, highlighting any discrepancies.
- Working with the Front Office Manager to ensure late arrivals are met with a genuine welcome and their needs are attended throughout the night.
- Communicating internally within the front office and externally to ensure the safety of our guests and team members throughout the night.
- Ensuring all Team Members have completed relevant training and are confident in their roles.
- Managing the shift, dealing with complex guest requests or complaints, and ensuring all tasks within the Team have been completed.
To succeed, you will need:
- Front Office duty management and/or team leadership experience for 2+ years in a property of similar size & standard.
- Experience dealing with complex service recoveries and confidence in making decisions regarding guest complaints.
- A proven track record with success in working with loyalty schemes and enrolments.
- An awareness of market trends and the ability to implement new initiatives.
- A good understanding of systems to support driving results; experience working with Opera would be a plus.
- A willingness to help out across hotel departments to ensure guests receive a 5-star personalised service.
At IHG, we believe there's Room for You: Room to Grow, Room to Belong, and Room to Make a Difference.
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer, treating all colleagues equally and providing equal employment opportunities without regard to any characteristic protected by law.
Night Guest Services Manager employer: IHG - InterContinental George Edinburgh
InterContinental Edinburgh The George is an exceptional employer, offering a vibrant work culture steeped in history and luxury. With extensive training and career progression opportunities, employees enjoy generous benefits including complimentary stays, discounts across global hotels, and a commitment to inclusivity and personal growth. Join us in a role where you can make a meaningful impact on guest experiences while being part of a supportive team in one of Scotland's most iconic hotels.
Contact Details:
IHG - InterContinental George Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG - InterContinental George Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG - InterContinental George Edinburgh
Don't be shy about reaching out to IHG - InterContinental George Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG - InterContinental George Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG - InterContinental George Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
