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- Tasks: Lead a team of therapists to deliver 5-star spa treatments and create memorable guest experiences.
- Company: Join IHG Hotels & Resorts, a top-rated employer known for its unique hospitality culture.
- Benefits: Enjoy competitive pay, flexible hours, discounts at over 6,000 hotels, and wellness support.
- Why this job: Be part of a vibrant team that values individuality and personal connections in luxury hospitality.
- Qualifications: 2+ years in a senior therapist role with recognised qualifications in beauty or complementary therapies.
- Other info: Embrace your authentic self and make a real impact in a prestigious Glasgow spa.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Spa Treatments Manager role at IHG Hotels & Resorts
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We are looking for an authentic and driven Spa Treatment Manager to join us at Spa and embrace your unique, best self to provide our guests with heartfelt human connections!
At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow’s only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre.
As the Spa Treatment Manager, we will support you to:
- Be yourself – bringing the real you to work, with your unique personality we want you to be who you are!
- Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
- Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
We are seeking a passionate and experienced Spa Treatments Manager to lead our team of skilled therapists and ensure the delivery of exceptional, 5-star treatments in one of Glasgow’s most iconic luxury spas. In this hands-on leadership role, you’ll be responsible for training and developing your team, conducting treatment audits, managing treatment stock, and collaborating on treatment menu innovations. You’ll play a key part in creating a culture of excellence, well-being, and continuous improvement—ensuring that every guest leaves feeling restored, valued, and cared for.
Key Responsibilities
- Lead, support, and develop the spa therapist team
- Ensure treatments meet 5-star luxury standards through coaching and audits
- Deliver and coordinate in-house and external training
- Manage treatment product stock and supplier relationships
- Maintain high standards of cleanliness, presentation, and treatment availability
What You’ll Bring
- 2+ years in a senior therapist or treatment management role in a luxury spa
- Recognised qualifications in beauty or complementary therapies (HND or equivalent)
- Strong leadership, organisation, and communication skills
- Passion for wellness, guest satisfaction, and high-quality service delivery
Overall, a wide understanding of a luxury Spa and Leisure environment with the passion to continue leading our excellent spa team to success!
Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why! We can offer you…
Financial security – Competitive Salary, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay plus access to Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Growth and development – Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
Colleague perks – Worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
Wellbeing – Generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
Hotel specific benefits – Generous discounts in our F&B outlets, our newly refurbished Spa within Kimpton Blythswood and Champagne Central Bar in our sister property voco Grand Central (*must be booked according to processes) Subsidised city centre parking, plus a variety of different gifts on milestone occasions to celebrate with you!
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptonblythswoodsquare to see more.
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual\’s, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don\’t quite meet every single requirement, but still believe you\’d be a great fit for the job? We\’ll never know unless you hit the \’Apply\’ button. Start your journey with us today.
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Spa Treatments Manager employer: IHG Hotels & Resorts
Contact Detail:
IHG Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Treatments Manager
✨Tip Number 1
Familiarise yourself with the unique offerings of Kimpton Blythswood Square Hotel & Spa. Understanding their approach to personalised service and luxury treatments will help you align your experience and ideas with their values during any discussions.
✨Tip Number 2
Network with current or former employees of IHG Hotels & Resorts, especially those in spa management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed a team or improved service quality in a spa setting. This will demonstrate your capability to lead and develop a team effectively.
✨Tip Number 4
Stay updated on the latest trends in spa treatments and wellness. Being knowledgeable about innovative therapies and customer preferences will not only impress but also show your passion for the industry and commitment to providing exceptional guest experiences.
We think you need these skills to ace Spa Treatments Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury spa management and any relevant qualifications. Emphasise your leadership skills and ability to deliver 5-star service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wellness and guest satisfaction. Share specific examples of how you've led teams or improved service standards in previous roles, showcasing your unique personality and approach.
Highlight Relevant Experience: When detailing your work history, focus on roles that demonstrate your expertise in spa treatments and team management. Mention any training or development initiatives you've implemented to enhance service quality.
Showcase Your Understanding of the Brand: Research IHG Hotels & Resorts and Kimpton Blythswood Square Hotel & Spa. Reflect this knowledge in your application by aligning your values with theirs, particularly around providing heartfelt human connections and personalised experiences.
How to prepare for a job interview at IHG Hotels & Resorts
✨Show Your Passion for Wellness
As a Spa Treatments Manager, it's crucial to convey your passion for wellness and guest satisfaction. Share personal experiences or stories that highlight your commitment to providing exceptional service and creating memorable experiences for guests.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Provide examples of how you've trained and developed staff, ensuring they meet high standards of service, which is essential for a luxury spa environment.
✨Know the Brand and Its Values
Familiarise yourself with IHG Hotels & Resorts and the Kimpton brand. Understand their commitment to authenticity and heartfelt human connections. This knowledge will help you align your answers with their values during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples where you've had to make quick decisions or resolve conflicts, particularly in a spa or hospitality setting.
