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- Tasks: Coordinate and manage accommodation bookings while ensuring guest satisfaction.
- Company: Join the vibrant Holiday Inn Newport, part of QN Hotels, with a modern and welcoming atmosphere.
- Benefits: Enjoy complimentary meals, parking, ongoing training, pension contributions, and employee discounts.
- Why this job: Be part of a supportive team that values career progression and celebrates diversity.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is an entry-level, full-time role with a focus on teamwork and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
This job posting is for a position at a hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
About The Holiday Inn Newport:
Holiday Inn Newport is owned and operated by QN Hotels under licence from Intercontinental Hotel Group. Having undergone an extensive refurbishment of the hotel lobby areas, we now offer a new Modern & Vibrant lobby, surrounded with colourful décor and modern co-working spaces. We host 119 bedrooms, 30 of which are Executive bedrooms, and we have 12 Meetings rooms; our largest room can accommodate up to 460 guests.
Why work with us:
- In addition to being part of a vibrant company grounded in a passionate set of beliefs and values, we are dedicated to nurturing and supporting our team; career progression is important to us.
- Our other benefits include:
- Complimentary meals at work
- Complimentary car parking
- Ongoing training opportunities
- Pension contributions
- Employee Discount
Your day to day:
As a Reservations and Group Sales team member, it would be your responsibility to coordinate and control accommodation bookings at the hotel. A high level of written and verbal communication skills will be required. You will need to be analytical, confident in dealing with people over the telephone, and able to meet the needs of both the guest and the hotel (the role will be full time Monday - Friday).
What We Need From You:
- Effectively deal with all telephone and email inquiries.
- Take and input bookings via different channels, entering the correct details into the property management system.
- Maintain a proficient relationship with agencies and corporate companies.
- Ensure all guest requirements have been satisfied throughout the booking process.
- Be fully knowledgeable of the facilities available within the hotel.
- Effectively communicate with all departments all details of upcoming arrivals, including but not limited to special request bookings and last-minute changes.
- Complete all group enquiries timely and accurately and log for conversion purposes or refused analysis.
- Ensure correct company/agent profiles attached, correct market segmentation and sources linked for accurate tracking purposes.
- Ensure business is contracted and chased in line with the hotel policy.
- Input Rooming lists and follow up on special requests or needs.
- Ensure payment schedules are followed as per hotel policy and invoices processed accurately and swiftly.
What We Offer:
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
So, join us and you will become part of our hotel family. Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Franchise Hotel - Reservations and Groups Coordinator employer: IHG Hotels & Resorts
Contact Detail:
IHG Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Hotel - Reservations and Groups Coordinator
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the facilities, room types, and services available at Holiday Inn Newport will help you answer queries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since the role requires a high level of verbal interaction, consider role-playing scenarios with friends or family to enhance your telephone etiquette and customer service approach.
✨Tip Number 3
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on local events and activities in Newport. Being knowledgeable about what's happening in the area can help you engage with guests and provide them with relevant information, showcasing your commitment to excellent service.
We think you need these skills to ace Franchise Hotel - Reservations and Groups Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations and customer service. Emphasise any previous roles where you dealt with bookings or customer inquiries, as this will show you have the skills needed for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention specific skills that align with the job description, such as communication and organisational skills, and provide examples of how you've successfully handled similar responsibilities in the past.
Highlight Communication Skills: Since the role requires high levels of written and verbal communication, ensure you demonstrate these skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or colleagues in previous roles.
Show Your Knowledge of the Hotel: Research Holiday Inn Newport and mention specific aspects of the hotel in your application. This could include their facilities, recent refurbishments, or their commitment to customer service. Showing that you understand the hotel’s values can set you apart from other candidates.
How to prepare for a job interview at IHG Hotels & Resorts
✨Know the Hotel Inside Out
Before your interview, make sure to research the Holiday Inn Newport and its facilities thoroughly. Familiarise yourself with the types of rooms, amenities, and services offered, as well as any recent updates or events. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Strong Communication Skills
As a Reservations and Groups Coordinator, effective communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Be ready to showcase your verbal and written communication skills during the interview, as this will be crucial for the role.
✨Show Your Analytical Side
The job requires analytical skills to manage bookings and track guest requirements. Think of instances where you've used data or analysis to improve a process or solve a problem. Highlight these experiences to demonstrate your ability to handle the responsibilities of the position.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the hotel is the right fit for you. Ask about team dynamics, training opportunities, or how success is measured in the role. This not only engages the interviewer but also gives you valuable insights.
