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- Tasks: As a Concierge, you'll enhance guest experiences with personalised recommendations and support.
- Company: Join Six Senses London, a leader in wellness and sustainability within the hospitality industry.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and the chance to make a real impact.
- Why this job: Be part of a fun, quirky team dedicated to emotional hospitality and unique guest experiences.
- Qualifications: High school diploma and 1 year of luxury hotel experience required; hospitality degree preferred.
- Other info: This is an entry-level, full-time position; apply even if you don't meet every requirement!
The predicted salary is between 30000 - 42000 £ per year.
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Join to apply for the Concierge – Six Senses London role at IHG Hotels & Resorts
As Concierge, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties And Responsibilities
As Concierge, I will support the Chief Concierge and assume responsibility for the efficient operation in the following:
- Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
- Accommodate special requests whenever possible.
- Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
- Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
- Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, museums etc.).
- Upsell all hotel facilities and activities.
- Knowledge and strict adherence to LQA standards.
Qualifications
To execute the position of Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
- Excellent command of the English language with confident communication skills. A second language would be an advantage.
- Computer literate. Problem-solving and multi-tasking skills
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Concierge at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don\’t quite meet every single requirement, but still believe you\’d be a great fit for the job? We\’ll never know unless you hit the \’Apply\’ button. Start your journey with us today.
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Concierge - Six Senses London employer: IHG Hotels & Resorts
Contact Detail:
IHG Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Six Senses London
✨Tip Number 1
Familiarise yourself with the Six Senses brand and its core values. Understanding their commitment to sustainability, wellness, and unique guest experiences will help you align your responses during interviews and demonstrate your passion for their mission.
✨Tip Number 2
Network with current or former employees of IHG Hotels & Resorts. Engaging with them can provide insider knowledge about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your local knowledge of London. Being able to recommend activities, restaurants, and attractions will not only impress during the interview but also show that you are proactive and ready to assist guests effectively.
✨Tip Number 4
Practice your communication skills, especially in English. Since excellent command of the language is crucial for this role, consider engaging in conversations or mock interviews to boost your confidence and fluency.
We think you need these skills to ace Concierge - Six Senses London
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Concierge position at Six Senses London. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in luxury hospitality or similar roles. Mention specific examples where you've successfully met guest needs or provided exceptional service.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your command of the English language. If you speak a second language, mention it as it could be an advantage.
Personalise Your Application: Make your application stand out by personalising your cover letter. Share why you are passionate about the values of Six Senses, such as sustainability and wellness, and how you can contribute to their mission.
How to prepare for a job interview at IHG Hotels & Resorts
✨Understand the Brand Values
Before your interview, make sure you fully comprehend the vision and values of Six Senses. Familiarise yourself with their focus on sustainability, wellness, and unique experiences, as this will help you align your answers with what they stand for.
✨Showcase Your Local Knowledge
As a Concierge, having detailed knowledge of local attractions and events is crucial. Prepare to discuss popular restaurants, activities, and hidden gems in London that you can recommend to guests, demonstrating your ability to enhance their stay.
✨Highlight Your Problem-Solving Skills
Be ready to share examples of how you've successfully handled guest requests or resolved issues in previous roles. This will showcase your ability to think on your feet and provide excellent service, which is key for a Concierge position.
✨Practice Your Communication Skills
Since excellent communication is vital for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and professional.
