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- Tasks: Lead the In Room Dining team to deliver exceptional service and maintain high standards.
- Company: Join Six Senses London, a luxury brand focused on wellness and sustainability.
- Benefits: Enjoy a vibrant work culture with opportunities for personal growth and development.
- Why this job: Be part of a pioneering team that values emotional hospitality and unique experiences.
- Qualifications: 3 years in luxury hotel dining; hospitality diploma preferred; fluent in English.
- Other info: This role is perfect for those passionate about food, service, and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
As In Room Dining Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities:
- Review bookings and plan for the smooth department operation during shift.
- Ensure all working areas are clean, properly equipped and in a high standard of maintenance.
- Effectively carry out service recovery or train the team to do so in the event of guest complaints.
- Responsible for training the In-Room Dining and Minibar teams to achieve excellence in service and performance.
- Accountable for conducting monthly inventory checks and ensuring accurate minibar processes and charges.
- Ensure that In Room Dining amenities, menus and wine lists remain relevant and in keeping with Six Senses wellness and sustainability practices.
- Ensure the prompt and efficient service required by standards.
- Ensure all mis-en-place for In Room Dining service is correctly prepared prior to delivering.
- Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
- Uphold Six Senses guidelines and standards of service and operation.
- Maintain and exceed performance benchmarks.
- Strictly adhere to LQA standards and guest comments.
Qualifications:
- High school diploma or equivalent and at least 3 years of experience in an In Room Dining service or similar setting.
- Hospitality diploma/degree from a recognized hospitality school is preferred.
- Familiar with Food and beverage terminology, application, operation, wine service, costs, menu development, food and hygiene codes and controlling inventory.
- Fluent in English; additional languages are preferred.
- All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for an In Room Dining Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
In Room Dining Manager - Six Senses London employer: IHG Hotels & Resorts
Contact Detail:
IHG Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Manager - Six Senses London
✨Tip Number 1
Familiarise yourself with Six Senses' core values and mission. Understanding their focus on sustainability, wellness, and unique experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Six Senses London. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Stay updated on the latest trends in luxury hospitality and in-room dining services. Being knowledgeable about current industry standards and innovations can demonstrate your commitment to excellence in service.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that showcase your ability to handle guest complaints and train teams effectively. This will highlight your suitability for the role and your proactive approach to service recovery.
We think you need these skills to ace In Room Dining Manager - Six Senses London
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Six Senses' core values such as sustainability, wellness, and emotional hospitality. Reflect these values in your application to show that you align with their vision.
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hotels, particularly in In Room Dining or similar roles. Use specific examples of how you've achieved excellence in service and performance in past positions.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the hospitality industry and your understanding of Six Senses' commitment to unique guest experiences. Mention any relevant training or certifications.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at IHG Hotels & Resorts
✨Understand the Six Senses Vision
Before your interview, make sure you fully grasp the vision of Six Senses. Familiarise yourself with their values such as sustainability, wellness, and emotional hospitality. This will help you align your answers with what they stand for.
✨Showcase Your Experience
Be prepared to discuss your previous experience in In Room Dining or similar roles. Highlight specific examples where you successfully managed operations, trained teams, or handled guest complaints effectively.
✨Demonstrate Knowledge of Menus
Since the role requires a good knowledge of food and beverage terminology, be ready to talk about your familiarity with various menus and wine lists. You might even want to mention any innovative ideas you have for menu development that aligns with Six Senses' wellness practices.
✨Prepare for Service Recovery Scenarios
Think of potential service recovery scenarios you might face in this role. Prepare to discuss how you would handle guest complaints and ensure a positive experience, showcasing your problem-solving skills and commitment to excellence.
