At a Glance
- Tasks: Support individuals with complex behavioural needs and help them live fulfilling lives.
- Company: Join IDEA Services, New Zealand’s largest provider for adults with intellectual disabilities.
- Benefits: Earn $23.84–$29.10 per hour, plus training support and generous leave entitlements.
- Other info: Flexible shifts available, with a supportive team to back you up.
- Why this job: Make a real difference in people's lives while gaining valuable skills and qualifications.
- Qualifications: Calm under pressure, strong communication skills, and a full NZ driver’s licence required.
The predicted salary is between 29.1 - 29.1 £ per hour.
Support Worker - South East Auckland (Behavioural Support)
Full‑time positions, 65+ hours per fortnight.
Flexible availability required for a variety of rostered shifts – mornings, evenings, overnight sleepovers, and every second weekend.
$23.84–$29.10 per hour, depending on relevant qualifications.
Mō te tūnga | About the role
We’re looking for strong, resilient support workers with the heart and strength to step up and support individuals with complex behavioural needs.
As a support worker you’ll walk alongside someone, helping them stay safe, manage emotions, and live a good life.
This is hands‑on, meaningful mahi, where your strength, patience, and presence truly matter.
It is about showing up, keeping calm when things are tough, and being someone others can rely on – you won’t be on your own; you’ll be fully trained and supported by a solid team that has your back.
- Ngā mahi | What you’ll be doing
- Build independence – support people to learn everyday skills such as cooking, budgeting, and using public transport.
- Support daily routines – help with personal care and medication.
- Back goals and passions – encourage people to pursue interests, culture, and hobbies.
- Support complex behaviours – provide calm, consistent support, always with dignity, safety, and respect.
- Strengthen whānau and community connections – support people to stay connected to their people, culture, whakapapa, and community.
- Promote health and wellbeing – support positive choices for physical, mental, and emotional health.
- ‘Ngā pūmanawatanga ōu | What you bring
- You’ll Bring
- Ability to stay calm, steady, and respectful in challenging situations.
- Confidence working with challenging behaviours and de‑escalating situations.
- Ability to build strong, trusting relationships.
- Physical fitness to provide hands‑on support and participate in activities.
- A non‑judgmental, open‑minded approach to people from all walks of life.
- Comfortable using computers and tablets as part of daily work.
- Strong written and verbal communication skills.
- A full New Zealand driver’s licence.
- Nōu te rourou | What's in it for you
- $23.84–$29.10 per hour, with the ability to earn more as you gain qualifications.
- IDEA Services will support you towards completion of the Level 2, 3 and 4 Certificates in Health and Wellbeing qualifications.
- Generous long‑service leave entitlements plus insurance benefits after 2 years’ service.
- 'Refer a friend' bonus programme.
- FREE Employee Assistance programme – service anytime you need health and wellbeing support.
- Mō mātou | About us
IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities.
We are New Zealand’s largest provider of services to people with intellectual disabilities and their families.
Our services are founded on IHC’s commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.
We are committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool.
We encourage candidates of all backgrounds to apply and welcome all kinds of diversity and the different perspectives such diversity brings to our work.
Me pēhea te tuku tono | How to Apply
The first step is to submit an online application by selecting the “Apply” button.
As part of the application process you will be required to provide an up‑to‑date CV outlining your previous experience.
We are unable to discuss your suitability for the role until we have received your application.
If you have any questions about the application process or specific queries about the position, please use the contact details below to speak to recruitment.
#J-18808-Ljbffr
Support Worker - South East Auckland (Behavioural Support) employer: IHC Group
IDEA Services is an exceptional employer, offering a supportive and inclusive work environment for support workers in South East Auckland. With competitive pay rates and opportunities for professional development through health and wellbeing qualifications, employees are empowered to grow while making a meaningful impact in the lives of individuals with complex behavioural needs. The company values diversity and fosters a culture of respect and collaboration, ensuring that every team member feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker - South East Auckland (Behavioural Support)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at IHC Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from IHC Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like IHC Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at IHC Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Worker - South East Auckland (Behavioural Support)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to IHC Group:Before hitting send, make sure to tailor your application specifically to IHC Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at IHC Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
