At a Glance
- Tasks: Resolve customer complaints with empathy and professionalism while improving overall customer experience.
- Company: Fast-growing, innovative company making life easier for busy people.
- Benefits: £20 monthly health subsidy, company bonus, pension, and paid training accommodation.
- Other info: Fully remote role with opportunities for progression and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Two years of customer care experience and strong communication skills.
The predicted salary is between 22680 - 27720 £ per year.
Description
Are you passionate about resolving issues and ensuring customers feel heard, valued, and respected? We’re looking for a
Complaint Specialist to take ownership of customer complaints, working to deliver fair, timely, and effective resolutions while driving improvements in the overall customer experience.
As a Complaint Specialist within our customer care department, you’ll handle complaint cases with professionalism and empathy, investigate root causes, and collaborate with teams across the business to reduce repeat issues.
You’ll play a vital role in turning challenges into opportunities to build stronger customer relationships.
About ihateironing
We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards.
We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day.
Customer care is one of the most important aspects of our business.
Your role will be an integral part of our successful team.
You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.
This is a complex role where you sit between our Customers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.
There will be a three week training period in London, for which you must be able to attend. Travel and accommodation will be provided.
Requirements
We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:
- Two year's minimum previous customer care experience
- Proven experience in complaints management, customer relations, or a similar leadership role.
- Enjoys speaking directly with customers over the phone to resolve issues, with strong written communication skills.
- Excellent attention to detail
- Well-organised and punctual
- A reliable and supportive team member
- Multitasking and time management
- Honesty and professionalism in everything you do
- Working hard and weekends when required
- Ability to manage pressure, prioritise effectively, and make sound decisions.
- Handling customer complaints and providing appropriate solutions
- Ability to think on your feet and use your own initiative
Benefits
- £20.00 monthly health and fitness subsidy
- Company bonus scheme
- Company pension
- Paid accommodation for three weeks of training in London
- Subsidised laundry and dry cleaning
- Opportunity for progression
- Great working environment
- Fully remote position
- Work every second weekend
Complaint Specialist - Remote Role in London employer: ihateironing
At ihateironing, we pride ourselves on being an innovative and fast-growing company that values outstanding customer care. As a Remote Customer Care Associate, you'll enjoy a fully remote role with competitive benefits, including a health and fitness subsidy, a discretionary annual bonus, and opportunities for career progression. Our supportive work culture fosters teamwork and professionalism, ensuring that you can thrive while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Complaint Specialist - Remote Role in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ihateironing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ihateironing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaint Specialist - Remote Role in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ihateironing:Your cover letter is your chance to shine! Tell us why you want to work at ihateironing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ihateironing!
How to prepare for a job interview at ihateironing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
