At a Glance
- Tasks: Provide top-notch customer service and resolve issues for our users.
- Company: Join an award-winning, innovative company making lives easier.
- Benefits: Competitive salary, health subsidy, remote work, and career progression.
- Other info: Fully remote role with training provided in London and great growth opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Two years of customer care experience and excellent communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Are you passionate about giving amazing service? Are you consistently a top performer in your current company? If so, come and join our award-winning Customer Care department and be rewarded with a great salary and great opportunities for growth in your career.
About ihateironing: We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier; press a button on our mobile app and someone arrives at your doorstep, takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day. Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.
There will be a two-week training period in London, for which you must be able to attend. Travel and accommodation will be provided.
We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever-expanding and successful team:
- Two years' minimum previous customer care experience
- Excellent attention to detail
- Well-organised and punctual
- A reliable and supportive team player
- Multitasking and Time Management
- Honesty and professionalism in everything you do
- Working hard and additional hours and weekends when required
- Comfortable handling 50+ calls on a daily basis
- Troubleshooting issues that may arise
- Handling customer complaints and providing appropriate solutions
- Ability to think on your feet and use your own initiative
- Enjoy speaking with customers and have excellent verbal communication skills
- Experience in phone-based customer service
- Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
£30,000 salary
£20 monthly health and fitness subsidy
Opportunity for profit-related bonus
Company pension
Paid accommodation for two weeks training in London
Subsidised laundry and dry cleaning
Opportunity for progression
Great working environment
Fully remote position
Work every second weekend
Work Hours: Our working hours are Monday through Friday, from 2:30pm-10:30pm, with a shift every other Saturday. When you work a Saturday shift, it will be from 7pm to 12am, and you’ll receive a day off during the week when working that Saturday.
Remote Customer Care Associate - Fully Remote Role in Edinburgh employer: Ihateironing
At ihateironing, we pride ourselves on being an innovative and fast-growing company that values exceptional customer service. As a Remote Customer Care Associate, you will enjoy a supportive work culture with opportunities for career progression, a competitive salary, and unique benefits such as a health and fitness subsidy and paid training accommodation in London. Join our award-winning team and be part of a dynamic environment where your contributions directly impact our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Care Associate - Fully Remote Role in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research ihateironing's values, mission, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling 50+ calls daily, it’s crucial to be articulate and confident. Try mock interviews with friends or family to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer complaints or tricky situations. Be ready to share these stories during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Remote Customer Care Associate - Fully Remote Role in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for customer service in your application. We want to see how you go above and beyond to make customers happy, so share specific examples of your past experiences!
Tailor Your CV and Cover Letter:Don’t just send the same old CV and cover letter! Tailor them to match the job description. Use keywords from the listing to show us you’re a perfect fit for the role. It’ll make a big difference!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-organised information that’s easy to read. Avoid fluff and get straight to what makes you a great candidate!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Ihateironing
✨Know the Company Inside Out
Before your interview, take some time to research ihateironing. Understand their services, values, and what makes them stand out in the customer care industry. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles that highlight your customer service experience. Think about times when you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to handle the complexities of the role effectively.
✨Practice Multitasking Scenarios
Since the role involves handling multiple calls and troubleshooting issues simultaneously, practice answering common customer queries while managing other tasks. This will help you feel more comfortable during the interview and showcase your multitasking abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the customer care department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
