At a Glance
- Tasks: Lead engaging sessions to onboard customers and ensure their success with our platform.
- Company: Join a creative company that values quality and simplicity in customer experiences.
- Benefits: Supportive environment, growth opportunities, and a chance to make a real impact.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
- Why this job: Help customers thrive from day one and build lasting relationships.
- Qualifications: 1+ years in customer onboarding or account management; tech-savvy and passionate about customer success.
The predicted salary is between 27000 - 33000 £ per year.
Are you passionate about creating exceptional customer experiences and helping customers succeed from day one? Do you thrive in fast-paced environments where your ability to organise, educate, and build strong relationships sets customers up for long-term success? If so, this is an exciting opportunity to join our Customer Success Team as an Implementation Manager.
In this role, you’ll play a key part in setting our customers up for long-term success — working closely with them to understand their goals and challenges and guiding them through the onboarding and implementation process. You’ll ensure they feel confident using our platform, have clear visibility of their implementation progress, and are empowered to start seeing value quickly.
- Lead engaging implementation sessions and training webinars to help customers get started confidently.
- Configure accounts and optimise setup for each customer’s specific needs, ensuring a smooth implementation.
- Act as the primary point of contact during the implementation phases, managing expectations and timelines.
Customer Relationship & Experience
- Ensure every customer transitions smoothly into ongoing success management, ready to realise the full value of our platform.
- Work closely with Sales, Support, and Customer Success teams to ensure a joined-up experience across the customer lifecycle.
- Provide clear feedback and insights from implementation experiences to drive improvements in processes and product usability.
You’ll be the kind of person who takes ownership, finds solutions, and genuinely enjoys helping others succeed.
1+ years’ experience in customer onboarding, implementation, customer success, or account management.
Tech-savvy, with the ability to quickly learn new platforms and tools (Salesforce or Planhat experience is a plus).
A genuine passion for delivering exceptional customer experiences.
You’ll be joining a company that believes in creativity, quality, and simplicity — and where our people make it happen every day. You’ll be supported, trusted, and encouraged to grow.
Phone Engagement Officer in Bracknell employer: iHasco
Join a dynamic team that prioritises creativity, quality, and simplicity, where your passion for exceptional customer experiences will be nurtured. As a Phone Engagement Officer, you'll benefit from a supportive work culture that encourages personal growth and collaboration, ensuring you have the tools and resources to help customers succeed from day one. Located in a vibrant area, this role offers unique opportunities to engage with diverse clients while being part of a company that values your contributions and fosters long-term career development.
