At a Glance
- Tasks: Lead customer onboarding and implementation, ensuring a smooth transition to our platform.
- Company: Join a creative company that values quality and simplicity in customer experiences.
- Benefits: Hybrid work model, supportive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by helping customers succeed from day one.
- Qualifications: 1+ years in customer onboarding or account management; tech-savvy and passionate about customer success.
The predicted salary is between 27000 - 33000 £ per year.
Are you passionate about creating exceptional customer experiences and helping customers succeed from day one? Do you thrive in fast-paced environments where your ability to organise, educate, and build strong relationships sets customers up for long-term success? If so, this is an exciting opportunity to join our Customer Success Team as an Implementation Manager.
In this role, you’ll play a key part in setting our customers up for long-term success — working closely with them to understand their goals and challenges and guiding them through the onboarding and implementation process. You’ll ensure they feel confident using our platform, have clear visibility of their implementation progress, and are empowered to start seeing value quickly.
- Lead engaging implementation sessions and training webinars to help customers get started confidently.
- Configure accounts and optimise setup for each customer’s specific needs, ensuring a smooth implementation.
- Act as the primary point of contact during the implementation phases, managing expectations and timelines.
Customer Relationship & Experience
- Ensure every customer transitions smoothly into ongoing success management, ready to realise the full value of our platform.
- Work closely with Sales, Support, and Customer Success teams to ensure a joined-up experience across the customer lifecycle.
- Provide clear feedback and insights from implementation experiences to drive improvements in processes and product usability.
You’ll be the kind of person who takes ownership, finds solutions, and genuinely enjoys helping others succeed.
1+ years’ experience in customer onboarding, implementation, customer success, or account management.
Tech-savvy, with the ability to quickly learn new platforms and tools (Salesforce or Planhat experience is a plus).
A genuine passion for delivering exceptional customer experiences.
You’ll be joining a company that believes in creativity, quality, and simplicity — and where our people make it happen every day. You’ll be supported, trusted, and encouraged to grow.
Client Support Executive - Hybrid in Bracknell employer: iHasco
Join a dynamic and innovative company that prioritises exceptional customer experiences and fosters a supportive work culture. As a Client Support Executive, you'll benefit from a hybrid work model that promotes flexibility, alongside ample opportunities for professional growth and development. With a focus on creativity and collaboration, you'll be empowered to make a meaningful impact while enjoying a vibrant team atmosphere.
