Medical Assistant (MA) in Brighton

Assists in the examination and treatment of patients by tracking patient information, documenting the medical record, assisting with in-office procedures and testing, administering medications and providing patient and caregiver education. Duties are performed under the oversight and direction of professional clinical staff and providers as outlined in the Clinical Support Staff Scope of Practice document.

ESSENTIAL JOB FUNCTIONS

• Greets and courteously escorts patient and other guests to examination room.
• Determines and documents reason for the visit; utilizes critical thinking skills within the scope of the role to assess if patient information requires higher level follow up.
• Performs initial response screening following protocols approved by supervising healthcare provider; obtains information from patient to complete appropriate EMR template(s) to update patient history.
• Obtains patient vital signs and accurately documents information in patient EMR file; including vital signs, such as pulse rate, temperature, blood pressure, height and weight; calculates and documents BMI.
• Directly enters medication, laboratory and radiology orders into the electronic medical record per state, local and professional guidelines.
• Performs diagnostic tests as directed by healthcare provider.
• May operate equipment to administer routine diagnostic tests.
• Tracks and informs patient of laboratory/diagnostic test results as directed by provider and according to office protocols; communicates with patient regarding provider instructions based on test results received.
• Administers prescribed medications and facilitates prescription renewals as directed by healthcare provider.
• Performs general specimen collection duties and/or assists with other office procedures/surgeries as required; adheres to all specified policies, procedures and safety precautions.
• Participates in disease management programs under supervision of Care Manager and/or Nurse Manager.
• Provides patient/family education as directed by healthcare provider.
• Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
• Serves as liaison between patient and healthcare provider when necessary.
• Ensures timely and courteous follow-up regarding patient questions.
• Attends required meetings and participates in committees as requested.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned and works within the scope of MA certification.

ORGANIZATIONAL EXPECTATIONS

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.
• Must be able to work effectively as a member of the clinical care team.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
• Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.
• Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
• Embraces new ideas and respects cultural differences.
• Uses resources efficiently.
• If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

ESSENTIAL QUALIFICATIONS

• EDUCATION: High School Diploma or GED. Successful completion of accredited/approved MA program and MA Externship; MA Internship; Emergency Medical Technician (EMT) program; Paramedic program; or Certified Athletic Trainer.
• CREDENTIALS/LICENSURE: MA-Non-Credentialed I: MA eligible to attain Medical Assistant Certification is desired, or EMT with current/active license in the State of Michigan, or Paramedic following successful completion of the National Registry Paramedic Exam and/or holds a current/active license in the State of Michigan. Valid CPR certification.
• MA-Credentialed I: Certification as a Medical Assistant through one of the following certifying agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC).
• MINIMUM EXPERIENCE: 0-1 year previous clinical experience or equivalent combination of education and experience preferred.

POSITION REQUIREMENTS (ABILITIES & SKILLS)

• Ability to perform all NEO Basic Competencies.
• Ability to perform all Medical Receptionist I Essential Functions.
• Ability to work Mode of Work, which is onsite.
• Demonstrated competency in obtaining accurate patient vital statistics and patient health history.
• Proficient/knowledgeable in medical terminology.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work collaboratively in a team-oriented environment.
• Good organizational and time management skills to effectively juggle multiple priorities.
• Ability to exercise sound judgement and problem-solving skills.
• Knowledge of the compliance aspects of clinical care and patient privacy.
• Ability to handle patient and organizational information in a confidential manner.

MINIMUM PHYSICAL EXPECTATIONS

• Physical activity that often requires keyboarding, phone work and charting.
• Physical activity that often requires lifting over 50 lbs.
• Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.

MINIMUM ENVIRONMENTAL EXPECTATIONS

• This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic.
• Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible.