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- Tasks: Lead sales strategies and enhance customer success in the travel tech sector.
- Company: Join IGT Solutions, a leader in tech and digital services since 1998.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact by driving innovation and improving customer experiences.
- Qualifications: 18+ years in sales, especially in the travel and airline domain.
- Other info: Work with a dynamic team and engage with cutting-edge technology.
The predicted salary is between 72000 - 108000 £ per year.
IGT Solutions – Director of Sales & Customer Success
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector.
IGT\’s Digital Engineering team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience
- Create and develop an effective sales strategy / sales penetration and acquire new customers for IGT
- Overall 18+ years of experience with a strong experience in Travel, Airline domain
- Extend and develop a portfolio of IGT IT services business
- Assess client IT needs and make recommendations including IT Services and Solutions
- Prepare sales visits and presentations to pitch IGT IT service, solutions and combination service package to customers
- Demonstrate IT Services / solution to highlight benefits
- Negotiate sales and long-term contracts with customers
- Provide technical advice after sales
- Establish sales goals and implement a plan to meet those goals
- Track progress toward goals and document sales performance
- Become fluent in IGT services and solutions
- Answer questions, describe benefits, and discuss pros and cons of various services/ solutions.
- Gain familiarity with the IT industry, and stay updated on trends and innovative products
- Assist in creating marketing literature and web-based features to promote services products and solutions
- Attend trade exhibitions and industry events to learn about cutting-edge products and sales
- Work for technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizations
- Build and maintain good relationship with customers
- Conduct in-depth research to identify market opportunities
- Examine the IT requirements of customers / market and help teams in making the pitch
- Has a decent experience on selling IT solutions / Products – mapping to customer needs and driving the customer sales
- Experience with Global Delivery Model with demonstrated knowledge of processes and methodologies
- Ability to present at senior levels, and executive levels
- Ability to work with diverse client & IGT teams in various service lines, across multiple time zones.
- Working knowledge & awareness of the latest software engineering methodologies & technologies including Agile, DevOps, Quality Engineering / Testing, Cloud Computing (IaaS, SaaS, PaaS, EaaS), Data Science & Analytics to be able to engage client stakeholders at all levels
- Strong preference for a consulting experience
- Strong Communication
- Ability to multitask and prioritize
- Excellent interpersonal skills
- Attention to detail
IGT Solutions is an equal opportunity employer and we make sure all of our employees around the globe are comfortable bringing their authentic self to work each day.
Please share your resume at varun.singhal@igtsolutions.com
Director-Sales & Customer Success (IT/ITES) (Travel Domain) employer: IGT Solutions
Contact Detail:
IGT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director-Sales & Customer Success (IT/ITES) (Travel Domain)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the travel and IT sectors. Attend industry events, trade shows, and meetups to make those valuable connections that could lead to your next big opportunity.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or clients, don’t hold back on sharing your knowledge about IT solutions and customer success strategies. It’s all about demonstrating your value and how you can help them succeed.
✨Tip Number 3
Follow up after meetings or interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and your commitment to building relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Director-Sales & Customer Success (IT/ITES) (Travel Domain)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director-Sales & Customer Success. Highlight your experience in the travel and IT sectors, and showcase how your skills align with IGT's focus on customer experience and innovation.
Craft a Compelling Cover Letter: Your cover letter should tell a story about your journey in sales and customer success. Use it to express your passion for the travel domain and how you can contribute to IGT's mission of simplifying customer interactions.
Showcase Relevant Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to develop effective sales strategies and build strong client relationships. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at IGT Solutions
✨Know Your Stuff
Before the interview, dive deep into IGT Solutions' services and solutions. Familiarise yourself with their offerings in the IT and travel domain. This will not only help you answer questions confidently but also demonstrate your genuine interest in the company.
✨Showcase Your Experience
With 18+ years in the industry, be ready to discuss specific examples from your past roles that highlight your success in sales and customer success. Tailor your stories to reflect how you've tackled challenges similar to those IGT faces, especially in the travel sector.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on the latest software engineering methodologies and technologies like Agile, DevOps, and Cloud Computing. Be prepared to discuss how these can benefit IGT's clients and improve customer experience.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare insightful questions about IGT's future direction, their approach to customer success, and how they measure sales performance. This shows you're not just interested in the role, but also in the company's vision.