Business Operations Manager

Company: Information Governance Services Limited

Salary: £45,000 - £70,000 (pro-rata)

Full Time/Part Time: Part Time - 30 hours per week or Full Time 37.5 hours per week

Contract: Permanent

Start Date: Immediate

Little about us

We are a specialist data protection consultancy firm that cares deeply about each and every client we have. This attitude has enabled us to call some of the world’s leading institutions as our current and past clients. We are hugely ambitious and have massive plans for further growth, and we are looking for ordinary hardworking people with the potential to do extraordinary things, to join us.

Key duties and responsibilities:

• Operational management
  • Be an integral part of the company’s strategic decision making, including business growth, development and resource development.
  • Develop and implement operational policies, procedures and guidance materials to improve productivity and operational effectiveness throughout IGS.
  • Leading financial reports of IGS’ time spent on all clients and internal activities to provide strategic insights to senior management.
  • Empower our clients to develop and support their solutions – so they can be self-sufficient adopters of the latest technologies.
  • Maintain and update IGS’ consultancy rates and packaged service costs.
  • Maintain compliance with information regulations that apply to any of the company, including but not limited to: Data Protection Act 2018; UK GDPR; General Data Protection Regulation (GDPR); Privacy and Electronic Communications Regulations (PECR); and any new or developing data protection regulations.
  • Lead IGS in obtaining compliance certification in areas of data protection and cyber security (e.g., Cyber Essentials and ISO 27001).
• Strategic planning
  • Have a working understanding of data protection legislation and information governance practices to implement.
  • Compile information from various sources to formulate a current picture of IGS against the market.
  • Interpret data to generate company and market strategies for implementation.
  • Collaborate with senior management to develop and implement business strategies.
  • Identify areas for process improvement to drive initiatives that enhance operational efficiency.
• Team leadership
  • Manage, guide and support more junior members of the team to progress their development.
  • Deliver training and communication to IGS staff on policies, procedures and working practices.
  • Help create and maintain a positive and collaborative working environment, prioritising professional growth and development for all staff.
• Performance monitoring
  • Develop and monitor key performance indicators (KPIs) as required by senior management to measure operational success.
  • Analyse data and provide insights for senior management to inform organisational decision-making.
• Marketing and Digital presence
  • Overall responsibility for the effectiveness of IGS’ website, from user experience to effective marketing of IGS’ services.
  • Overall responsibility for SEO campaigns and improvements.
  • Overall responsibility for specific marketing campaigns such as Google Ads.
  • Overall responsibility for IGS’ digital presence across social media platforms such as LinkedIn.
  • Overall responsibility for marketing strategy, including budget.
• Future opportunities
  • Support proposals, tenders and framework submissions for IGS in engaging new work-streams.
  • Support IGS in creating, implementing and strategising new products and ideas for business growth and development.
  • Creating and maintaining good client and supplier relationships.
  • Being the internal product lead for IGS’ new products.
• Office management
  • Support senior management in ensuring that IGS have adequate office equipment, including devices, accessories, stationery and audio visual equipment for meetings.
  • Liaise with landlords and office managers regarding IGS’ use of the office.
  • Responsible for co-ordinating effective use of the office.
  • Help support with any new office environments IGS look to move into to ensure it meets IGS’ requirements.
  • Be IGS’ Health and Safety Officer.
• Physical and Digital assets
  • Responsible for ensuring all staff have appropriate physical and digital assets to capably undertake their required functions.
  • A focal point for staff to report issues with their physical or digital assets and assist with resolving those issues.
  • Management of IGS’ internal software subscriptions and internal assets.
• ICT Administration
  • Responsible for administrating or overseeing administration of IGS’ ICT environments.
  • Overall management of IGS’ Voice over Internet Protocol (“VOIP”) technology for prospective clients to contact IGS by telephone.
  • A focal point for staff to report ICT issues and assist with resolving those issues.
  • Be a global administrator for IGS’ M365 environment, creating and deleting new users, creating shared mailboxes and managing IGS’ Microsoft Teams environment.

The perks

• Performance related bonus.
• Private Healthcare.
• Free refreshment in the office.
• Hybrid working.
• Pension scheme.
• To be part of an up and coming consultancy where the sky is the limit.
• Continued support to help you fulfil your potential – you’ll keep advancing your technical skills throughout your career with us.
• Enhanced Annual Leave Allowance – 23 days (plus bank holidays) plus an extra day per year of service up to a maximum of 7 additional days.

What we need from you

• An undergraduate degree (2.1 or higher), preferably in a related field.
• Proven experience (4+ years) in business operations or similar managerial role.
• Strong leadership and team management skills.
• Analytical and problem-solving skills.
• Loyalty and integrity.
• Innovation and creativity for how to grow and improve a business.
• Discipline to be able to work remotely and fulfil your duties.
• A willingness to advance the company's goals and the realisation of what benefits the company will benefit your ongoing growth (both financial and wellbeing).
• Eligible to be able to apply for UK Security Clearance.
• Experience with a variety of industries and settings, including the healthcare setting (desired).

How to apply?

Please send the following information to careers@informationgovernanceservices.com:

• Your CV; and
• A covering letter (maximum 1 A4 page) attached as a pdf document.