At a Glance
- Tasks: Support users, troubleshoot IT issues, and assist in software development.
- Company: Ignition Technology is a leader in IT security and networking solutions.
- Benefits: Enjoy 24 days holiday, gym access, free parking, and social events.
- Other info: Work with cutting-edge technologies and collaborate with industry professionals.
- Why this job: Gain hands-on experience in a supportive environment with career growth opportunities.
- Qualifications: GCSEs and A-levels in relevant subjects or equivalent experience required.
Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development.
Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS-based cybersecurity technologies.
From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI-driven cybersecurity into trusted, market-ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world.
Powered by an exceptional team, we’re known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.
- 24 days holidays rising to 29 with each year of service
- Additional day off for your birthday
- Healthcare – cash plan through Paycare and Employee Perks/Discounts
- Employee Assistance Program
- Auto Enrolment Pension scheme
- Long service awards
- Employee Referral Scheme
- Coffee Shop, Canteen and Gym on site
- Free Parking onsite
About the role
Supporting and assisting in the maintenance and continuation of day-to-day responsibilities of the IT Operations Team, working within the team to follow guidance from senior staff.
Supporting and maintaining various aspects of technical operations of the business to ensure the smooth functioning of internal systems and infrastructure.
Assist in day-to-day tasks related to security, hardware maintenance, software support, and both internal and external support services.
Collaborate with other teams and team members to address technical issues and support business operations, whilst dedicating time to both work-based learning and study for the apprenticeship qualification.
Works under the guidance of the Technology Operations Manager EMEA.
Your Responsibilities in this role will be:
- Provide support for both internal and external users, responding to enquiries and resolving technical issues.
- Provide technical support and assistance on internal infrastructure, hardware, and software.
- Collaborate with your colleagues to resolve a range of SOC generated alerts.
- Assist in the configuration, development life cycle, and maintenance of approved internal software.
- Troubleshoot and help avoid downtime on both the internal network, and internal website.
- Document IT processes, procedures, and troubleshooting guides to help maintain an efficient team and an organised company.
- Participate in projects by contributing to the planning, testing, and implementation phases.
- Stay up to date on the latest Cyber Security and Information Technology news and trends to enhance technical capability for both you and your peers.
- Undertake any ad hoc duties as defined by your line manager
Person specification
- GCSEs at grade 4/C or above, including Mathematics, English, and preferably Science or Computing.
- A-levels (or equivalent Level 3 qualifications) in relevant subjects, such as IT, Computing, Mathematics, or Science.
- Alternatively, a Level 3 apprenticeship in a related area or equivalent work experience in IT or security.
- Basic understanding of computer systems, networks and cyber security concepts.
- Familiarity with operating systems, such as Windows and Linux.
- Awareness of common cyber security threats (e.g., phishing, malware, ransomware).
- Ability to troubleshoot and resolve basic IT issues.
- Basic proficiency in using Microsoft Suite & IT management tools.
- Clear communication, both written and verbal.
- Additional certifications in IT (e.g., CompTIA IT Fundamentals, BCS Level 3 Certificate in IT).
- Evidence of self-study, such as completion of online courses (e.g., through platforms like Coursera, Udemy, or Cyber Discovery).
- Understanding of basic networking principles (e.g., IP Addressing, DNS, Firewalls).
- Exposure to ethical hacking tools or cyber security software (e.g., Wireshark, Metasploit).
- Knowledge of cloud platforms (e.g., AWS, Azure, Okta, Salesforce).
Technology Operations Apprentice in Farnborough employer: Ignition Technology
Ignition Technology is an exceptional employer, offering a dynamic and supportive work environment in Farnborough where you can thrive as a Technology Operations Apprentice. With a strong focus on employee growth, you will benefit from hands-on experience in cutting-edge IT security while enjoying generous perks such as 24 days of holiday, a workplace pension, and engaging social events. Join a forward-thinking team that values innovation and collaboration, providing you with the perfect foundation for a successful career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Apprentice in Farnborough
✨Tip Number 1
Familiarise yourself with the latest trends in Cyber Security and IT. Follow relevant blogs, podcasts, or YouTube channels to stay updated. This knowledge will not only help you in interviews but also show your genuine interest in the field.
✨Tip Number 2
Network with professionals in the industry through platforms like LinkedIn. Engage with posts related to Cyber Security and IT operations, and don’t hesitate to reach out for informational interviews. Building connections can often lead to job opportunities.
✨Tip Number 3
Consider participating in online forums or communities focused on IT and Cyber Security. Websites like Stack Overflow or Reddit can be great places to ask questions, share knowledge, and demonstrate your passion for technology.
✨Tip Number 4
If you have any relevant projects or self-study experiences, be ready to discuss them in detail. Whether it's a personal project or an online course you've completed, showcasing your practical skills can set you apart from other candidates.
We think you need these skills to ace Technology Operations Apprentice in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the Technology Operations Apprentice role. Emphasise any IT-related coursework, projects, or certifications you have completed.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific aspects of the apprenticeship that excite you, such as working with innovative technologies or collaborating with experienced professionals.
Highlight Relevant Skills:In your application, clearly outline your understanding of computer systems, networks, and cyber security concepts. Include any experience with operating systems like Windows and Linux, as well as familiarity with common cyber security threats.
Showcase Self-Study and Certifications:If you have completed any online courses or obtained certifications in IT, be sure to mention them. This demonstrates your commitment to self-improvement and your proactive approach to learning in the field of technology.
How to prepare for a job interview at Ignition Technology
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT and cyber security during the interview. Share any personal projects or self-study you've undertaken, such as online courses or certifications, to demonstrate your commitment to the field.
✨Familiarise Yourself with Common Cyber Security Threats
Be prepared to discuss common cyber security threats like phishing, malware, and ransomware. Understanding these concepts will show that you have a basic grasp of the challenges faced in the industry and can contribute to discussions about solutions.
✨Prepare for Technical Questions
Expect technical questions related to computer systems, networks, and troubleshooting. Brush up on your knowledge of operating systems like Windows and Linux, and be ready to explain how you would approach resolving basic IT issues.
✨Demonstrate Team Collaboration Skills
Since the role involves working closely with colleagues, be ready to share examples of how you've successfully collaborated in the past. Highlight any experiences where you contributed to team projects or resolved issues collectively.
