At a Glance
- Tasks: Manage contract renewals and provide essential sales support in a dynamic environment.
- Company: Join Ignition, a fast-growing cybersecurity company transforming digital security.
- Benefits: Enjoy 24-29 days holiday, healthcare perks, and a supportive workplace.
- Other info: Opportunities for promotion and professional development in a vibrant team.
- Why this job: Shape the future of cybersecurity while advancing your career in a trusted team.
- Qualifications: Customer service or administration experience, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development. Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS-based cybersecurity technologies. From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI-driven cybersecurity into trusted, market-ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world. Powered by an exceptional team, we’re known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.
24 days holidays rising to 29 with each year of service
Additional day off for your birthday
Healthcare – cash plan through Paycare and Employee Perks/Discounts
Employee Assistance Program
Auto Enrolment Pension scheme
Long service awards
Employee Referral Scheme
Coffee Shop, Canteen and Gym on site
Free Parking onsite
About the role
The Renewals Administrator will be responsible for managing contract renewals while providing essential sales and administrative support. This role offers an excellent opportunity for someone looking to build a career in administration and customer service within a fast‑growing organisation that actively supports professional development. Successful candidates will join an innovative, market‑leading company specialising in the discovery and distribution of cutting‑edge IT security and networking solutions. As the business continues to grow rapidly, employees will benefit from clear opportunities for career progression and promotion.
Your Responsibilities as the Renewals Administrator:
- Create and provide administration of quotations
- Manage renewals orders, checking they are complete and accurate
- Advise Partners on their customers’ upcoming renewals and ensure all relevant information is provided
- Track quotes and orders from start to finish
- Work to KPI’s and SLAs for the turnaround of all quotations and orders
- Direct inbound sales opportunities to the relevant teams
- Liaise with customers to manage delivery expectations
- Work with our finance team and suppliers to ensure deadlines are met
- Input and maintain data on Salesforce to ensure reports are accurate
- Understand and manage the distribution sales process
- Some travel may be required to attend external events
- Any ad hoc duties as defined by your line manager
Person specification:
- Previous Customer Service and/or Administration experience
- Be self‑motivated, organised, structured, deadline driven with excellent time management skills
- Have strong numerical skills and attention to detail
- Have a flexible approach and enjoy working in a team, always striving to foster a positive team environment
- Be articulate with excellent communication and interpersonal skills
- Have a good working knowledge of Microsoft Office including Word, Excel and Outlook
- Previous quoting experience would be ideal but not essential
- Previous CRM experience would be ideal but not essential
Renewals Administrator employer: Ignition Technology
Ignition is an exceptional employer that fosters a supportive and inclusive work culture, ideal for those looking to thrive in the fast-paced world of cybersecurity. With a strong emphasis on professional development, employees enjoy clear pathways for career progression, alongside generous benefits such as 24 days of holiday, healthcare plans, and on-site amenities including a gym and coffee shop. Joining Ignition means being part of a dynamic team dedicated to shaping the future of digital security while enjoying a rewarding and fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity field, especially those at Ignition. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Ignition's recent projects and achievements. Show us you’re genuinely interested in our mission and how you can contribute to our growth in the cybersecurity space.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on being part of our amazing team at Ignition.
We think you need these skills to ace Renewals Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service or administration roles you've had, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the Renewals Administrator role at Ignition and how your background makes you a perfect fit. Keep it friendly and professional, and let your personality come through.
Showcase Your Skills:In your application, be sure to mention your numerical skills and familiarity with Microsoft Office. If you have any experience with CRM systems like Salesforce, definitely include that too! We love seeing candidates who are ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Ignition!
How to prepare for a job interview at Ignition Technology
✨Know Your Stuff
Before the interview, make sure you understand Ignition's role in the cybersecurity landscape. Familiarise yourself with their products and services, especially those related to cloud and SaaS technologies. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Renewals Administrator, customer service is key. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your ability to communicate clearly and effectively, as this will resonate well with the interviewers.
✨Be Organised and Structured
Demonstrate your organisational skills during the interview. Bring a notepad with questions and notes about the company. This shows that you're serious about the role and helps you keep track of important points discussed during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, opportunities for professional development, or how success is measured in the Renewals Administrator role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
