Salesforce Administrator in Farnborough

Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development. Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS‑based cybersecurity technologies. From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI‑driven cybersecurity into trusted, market‑ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world. Powered by an exceptional team, we’re known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.

24 days holidays rising to 29 with each year of service. Additional day off for your birthday. Healthcare – cash plan through Paycare and Employee Perks/Discounts. Employee Assistance Program. Auto Enrolment Pension scheme. Long service awards. Employee Referral Scheme. Coffee Shop, Canteen and Gym on site. Free Parking onsite.

About the role: We are seeking a proactive and detail‑oriented Salesforce Administrator with 3–4 years of hands‑on experience to support and enhance our Salesforce platform within a fast‑paced commercial environment. The successful candidate will be responsible for the day-to-day administration, configuration, optimisation, and support of Salesforce, primarily across Sales Cloud, with exposure to or interest in Revenue Cloud/CPQ highly desirable. You’ll partner with Sales, Revenue Operations, Finance and Technology teams to support business growth across the UK and wider EMEA region by:

• Driving Salesforce adoption
• Improving business processes

This role is ideal for someone who enjoys stakeholder engagement, continuous improvement, and delivering business value through Salesforce best practice and automation.

Your Responsibilities as the Salesforce Administrator:

• Administer and maintain the Salesforce platform, including user setup, permissions, profiles, roles, and security settings.
• Provide day‑to‑day support to business users, troubleshooting issues and resolving system queries in a timely manner.
• Manage Salesforce releases, sandbox refreshes, testing activities, and deployment coordination.
• Configure and maintain Salesforce functionality including:
• Flows and automation
• Page layouts and Lightning pages
• Custom objects, fields, and record types
• Reports and dashboards
• Identify opportunities to improve system efficiency, usability, and scalability.
• Support and optimise Sales Cloud processes including lead management, opportunity management, forecasting, pipeline reporting, and sales automation.
• Assist with Revenue Cloud/CPQ administration activities such as product setup, pricing configuration, quote generation, discount approvals, and quote‑to‑cash processes where applicable.
• Collaborate with Revenue Operations and Finance teams to improve commercial workflows and reporting.

Stakeholder Engagement:

• Work closely with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
• Deliver user training, guidance, and documentation to improve adoption and system usage.
• Support continuous improvement initiatives and participate in CRM roadmap planning.

Data & Reporting:

• Maintain high standards of data quality, integrity, and governance.
• Build and maintain reports and dashboards to support operational and strategic decision‑making.
• Monitor system usage and platform performance metrics.
• Any ad‑hoc duties as defined by your line manager.

Person specification:

Essential Experience and skills:

• 3–4 years’ hands‑on Salesforce Administration experience within a commercial or enterprise environment.
• Strong experience supporting Salesforce Sales Cloud.
• Proven experience configuring Salesforce using declarative tools (e.g. Flows, validation rules, reports, dashboards, Lightning App Builder).
• Good understanding of CRM best practices and sales processes.
• Experience gathering and translating business requirements into scalable system solutions.
• Strong stakeholder management and communication skills.
• Experience supporting users and delivering end‑user training.
• Strong analytical and problem‑solving abilities.
• Excellent attention to detail and organisational skills.
• Ability to prioritise workload and manage multiple tasks effectively.
• Proactive, collaborative, and customer‑focused mindset.
• Confident communicating with both technical and non‑technical stakeholders.
• Enthusiasm for continuous learning and platform innovation.
• Ability to work independently and as part of a cross‑functional team.

Preferred Experience:

• Exposure to Salesforce Revenue Cloud / CPQ / Quote‑to‑Cash processes.
• Experience supporting product catalogues, pricing structures, discounting, or quote generation workflows.
• Knowledge of integrations and connected applications.
• Experience working with sandbox environments and release management processes.
• Exposure to data management tools such as Data Loader.
• Salesforce certifications such as: Salesforce Certified Administrator or Advanced Administrator or Sales Cloud Consultant or CPQ Specialist (desirable).