At a Glance
- Tasks: Support sales by managing renewals and providing excellent customer service.
- Company: Join Ignition, a fast-growing cybersecurity company transforming digital security.
- Benefits: Enjoy 24-29 days holiday, healthcare perks, and a vibrant workplace.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be part of a dynamic team shaping the future of cybersecurity.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 49500 - 60500 £ per year.
Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development. Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS-based cybersecurity technologies. From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI-driven cybersecurity into trusted, market-ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world. Powered by an exceptional team, we’re known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.
We are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realise their full potential.
OUR BENEFITS:
- 24 days holidays rising to 29 with each year of service
- Additional day off for your birthday
- Healthcare – cash plan through Paycare and Employee Perks/Discounts
- Employee Assistance Program
- Auto Enrolment Pension scheme
- Long service awards
- Employee Referral Scheme
- Coffee Shop, Canteen and Gym on site
- Free Parking onsite
DUTIES AND RESPONSIBILITIES | About the role
Your key responsibilities will be to provide internal sales support to help Ignition deliver a high-quality sales service and help Ignition to become the “go to” security software distributor.
As the Renewals Administrator, you will:
- Create and provide administration of quotations
- Manage renewals orders, checking they are complete and accurate
- Advise Partners on their customers’ upcoming renewals and ensure all relevant information is provided.
- Track quotes and orders from start to finish
- Work to KPI’s and SLAs for the turnaround of all quotations and orders
- Direct inbound sales opportunities to the relevant teams
- Liaise with customers to manage delivery expectations
- Work with our finance team and suppliers to ensure deadlines are met
- Input and maintain data on Salesforce to ensure reports are accurate
- Understand and manage the distribution sales process
- Some travel may be required to attend external events
- Any ad hoc duties as defined by your line manager
QUALIFICATIONS AND EXPERIENCE | About you
The ideal candidate will:
- Be confident, outgoing, and personable with previous Customer Service and or Administration experience
- Be self-motivated, organised, structured, deadline driven with excellent time management skills.
- Have strong numerical skills and attention to detail
- Have a flexible approach and enjoy working in a team, always striving to foster a positive team environment.
- Be articulate with excellent communication and interpersonal skills.
- Be customer service driven, developing excellent relationships
- Be at least educated up to A-levels or equivalent standard
- Have a good working knowledge of Microsoft Office including Word, Excel and Outlook.
- Previous quoting experience would be ideal but not essential.
- Previous CRM experience would be ideal but not essential.
Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organisations.
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.
We care about your data: please read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
Ignition Technology excel at developing employees with raw talent, who are keen to learn and play a proactive part in the business. This is a great opportunity for you to develop your career within the IT and Cyber Security industry.
Renewals Administrator in Farnborough employer: Ignition Technology
Ignition is an excellent employer that fosters a positive and collaborative work culture, making it an ideal place for those looking to thrive in the cybersecurity sector. With on-site facilities such as a café, canteen, gym, and free parking, employees enjoy a comfortable work environment while benefiting from ample opportunities for career development and growth. Join us to be part of a team that values customer satisfaction, teamwork, and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Administrator in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ignition Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ignition Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewals Administrator in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ignition Technology:Your cover letter is your chance to shine! Tell us why you want to work at Ignition Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ignition Technology!
How to prepare for a job interview at Ignition Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
