At a Glance
- Tasks: Support sales by managing renewals and providing top-notch customer service.
- Company: Join Ignition, a fast-growing cybersecurity company transforming digital security.
- Benefits: Enjoy 24-29 days holiday, healthcare perks, and a vibrant workplace.
- Other info: Great opportunities for career growth in an inclusive environment.
- Why this job: Be part of a dynamic team shaping the future of cybersecurity.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development. Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS-based cybersecurity technologies. From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI-driven cybersecurity into trusted, market-ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world. Powered by an exceptional team, we're known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.
Our benefits include:
- 24 days holidays rising to 29 with each year of service
- Additional day off for your birthday
- Healthcare - cash plan through Paycare and Employee Perks/Discounts
- Employee Assistance Program
- Auto Enrolment Pension scheme
- Long service awards
- Employee Referral Scheme
- Coffee Shop, Canteen and Gym on site
- Free Parking onsite
DUTIES AND RESPONSIBILITIES
Your key responsibilities will be to provide internal sales support to help Ignition deliver a high-quality sales service and help Ignition to become the "go to" security software distributor. You will be responsible for:
- Create and provide administration of quotations
- Manage renewals orders, checking they are complete and accurate
- Advise Partners on their customers' upcoming renewals and ensure all relevant information is provided
- Track quotes and orders from start to finish
- Work to KPI's and SLAs for the turnaround of all quotations and orders
- Direct inbound sales opportunities to the relevant teams
- Liaise with customers to manage delivery expectations
- Work with our finance team and suppliers to ensure deadlines are met
- Input and maintain data on Salesforce to ensure reports are accurate
- Understand and manage the distribution sales process
- Some travel may be required to attend external events
- Any ad hoc duties as defined by your line manager
QUALIFICATIONS AND EXPERIENCE
About you:
- Be confident, outgoing, and personable with previous Customer Service and or Administration experience
- Be self-motivated, organised, structured, deadline driven with excellent time management skills
- Have strong numerical skills and attention to detail
- Have a flexible approach and enjoy working in a team, always striving to foster a positive team environment
- Be articulate with excellent communication and interpersonal skills
- Be customer service driven, developing excellent relationships
- Be at least educated up to A-levels or equivalent standard
- Have a good working knowledge of Microsoft Office including Word, Excel and Outlook
- Previous quoting experience would be ideal but not essential
- Previous CRM experience would be ideal but not essential
Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.
We care about your data: please read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us. Ignition Technology excel at developing employees with raw talent, who are keen to learn and play a proactive part in the business. This is a great opportunity for you to develop your career within the IT and Cyber Security industry. Join Ignition Technology, where we are changing what traditional cyber security distribution means. We offer a dynamic, inclusive environment fostering innovation and growth. Our mission to break the mould as we change the face of distribution. If you're all about delivering real value and get excited about developing meaningful relationships that result in realised growth, then we want you! Explore our current opportunities and take the next step in your cyber security career with us.
At Ignition Technology, we address the ever-evolving cybersecurity landscape by helping customers to understand and protect their cloud and SaaS environments better. Founded in 2015, we have been at the forefront of bringing cutting-edge and innovative cybersecurity solutions to market. Through our knowledge, people and technology, we have enabled thousands of partners to better safeguard their customers' cloud environments and protect their valuable online assets.
Renewals Administrator in Farnborough employer: Ignition Technology Ltd
At Ignition, we pride ourselves on being a people-focused organisation that champions talent and innovation in the rapidly evolving cybersecurity landscape. Our supportive and inclusive work culture fosters collaboration and personal growth, offering employees ample opportunities for career advancement while enjoying a range of benefits including generous holiday allowances, healthcare plans, and on-site amenities. Join us in shaping the future of cybersecurity and experience a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Administrator in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity field, especially those at Ignition. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Ignition's values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for cybersecurity and how you can contribute to our mission of creating a trusted digital world.
✨Tip Number 3
Practice your communication skills! As a Renewals Administrator, you'll need to articulate ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our incredible team at Ignition.
We think you need these skills to ace Renewals Administrator in Farnborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Renewals Administrator role. Highlight your customer service and administration experience, and show us how your skills align with our mission at Ignition.
Show Your Personality:We love a confident and personable approach! Let your unique voice shine through in your application. Share examples of how you've built relationships and fostered teamwork in previous roles.
Be Detail-Oriented:Attention to detail is key for this role. Double-check your application for any typos or errors, and ensure that all relevant information is included. We want to see that you can manage data accurately!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Ignition Technology Ltd
✨Know Your Stuff
Before the interview, make sure you understand Ignition's mission and the cybersecurity landscape. Familiarise yourself with their products and services, especially those related to cloud and SaaS technologies. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Renewals Administrator, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your ability to communicate effectively and build rapport with clients.
✨Be Organised and Detail-Oriented
Since the role involves managing renewals and quotations, it's crucial to showcase your organisational skills. Bring a notepad to jot down important points during the interview and be ready to discuss how you manage your time and ensure accuracy in your work.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions! Inquire about the team dynamics, opportunities for career development, or how Ignition measures success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
