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- Tasks: Support sales processes and provide exceptional aftersales service to customers.
- Company: Ignition Group LTD is revolutionising the heating industry with sustainable solutions since 2013.
- Benefits: Enjoy perks like a paid sabbatical, discounts, team bonding activities, and free food Fridays!
- Why this job: Join a creative team focused on growth, innovation, and making a positive impact on the planet.
- Qualifications: Experience in customer service or sales, strong communication skills, and a commitment to learning.
- Other info: Work in a modern office near Leeds, with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? Our journey started in 2013 with the mission of disrupting a heating industry reliant on unsustainable energy, which didn’t reflect the global need for an ecological solution. Now, with five category-leading ecommerce stores and two innovative brands, Ignition has helped over 150,000 homeowners and businesses transition from outdated, inefficient heating to sustainable solutions. Simply put, we design products that our customers want and the planet needs. We’re changing the narrative. Nestled between Leeds, Harrogate and York, our office buzzes with creativity and is full of curious minds, innovative thinkers, and customer champions. We listen, adapt, and rebuild based on what our customers tell us. From our products to ecommerce stores, everything we do is shaped by that approach. Our hardworking and innovative team is at the heart of our success. We invest in them, recognise their achievements, and foster a culture that values growth, learning, and individual success. We are proud to provide the tools and environment to support professional growth and encourage each member of the team to push their own creativity and progression.
The opportunity We are looking for a highly committed, ambitious Sales enthusiast to join a developing team within our business. As Sales Support Executive, you will support and maintain exceptional levels of service across the sales process and offer world-class aftersales support to our growing customer base. Working within our wholesale division, you will specialise in our market leading Ecostrad products. Ecostrad is at the forefront of energy-efficient heating, trusted in thousands of homes and experiencing explosive growth. Your role will facilitate continued growth by developing strong, lasting relationships with third parties, customers, and internal stakeholders to guarantee top-notch service and the best solutions for our customers. You will play a vital role in the growth of this brand by taking end-to-end ownership of the sales process. You will enjoy wearing numerous hats and respond quickly to the demands of customers and partners. You’ll take great initiative, adapt, re-prioritise and be energised by the great variety this role has to offer. Not only will you get to work with great autonomy, but you’ll also receive great training and support so you can develop, stretch, and progress as we continue to grow.
What you’ll be doing:
- Answering and processing incoming calls and emails in a timely and efficient manner
- Processing purchase orders accurately and within agreed timelines
- Developing great relationships to support growth and achieve the ambitions of the team
- Creating reports covering prospects, quotes – won and lost, sales pipeline and OTIF deliveries
- Inputting and updating prospect/customer/quote information into the CRM system
- Collating information regarding more complex plans and liaising with the wider team to provide a quotation to the client
- Managing deadlines and liaising with various departments to ensure timely project delivery and managing customer expectations
- Processing and managing customer returns, ensuring any delays are identified and resolved
- Working to KPIs to ensure best-in-class service provision
What you’ll bring:
- Experience in a Customer Service, Sales, or administration role
- Excellent planning and organisational skills
- Great interpersonal skills and a customer centric mindset
- Commitment to learning and development
- Great flexibility and adaptability
- Clear and concise communication skills, both verbal and written
What you’ll get:
- 1 month fully paid sabbatical after each 5 years’ continuous service
- Perkbox subscription – access to free weekly perks, discounts, Boxx fitness app and wellness hub
- Enhanced maternity and paternity pay after 2 years’ continuous service
- Team bonding and social activities
- Free Food Fridays (Fish and Chips and Pizza are regularly on the menu!)
- Modern office facilities
What are you waiting for? Apply now to start your journey with us and be part of something exciting. We can’t wait to hear from you and the contribution you can make.
Sales Support Executive employer: Ignition Group LTD
Contact Detail:
Ignition Group LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Familiarise yourself with Ignition Group's mission and values. Understanding their commitment to sustainability and customer-centric approach will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Research the Ecostrad products thoroughly. Being knowledgeable about their features and benefits will not only impress your interviewers but also demonstrate your genuine interest in the role and the company’s offerings.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlighting your interpersonal skills and ability to adapt to various situations will show that you're a great fit for the dynamic environment at Ignition.
✨Tip Number 4
Be ready to discuss your organisational skills and how you prioritise tasks. Since the role involves managing multiple responsibilities, demonstrating your ability to stay organised and meet deadlines will be crucial in making a strong impression.
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or administration. Emphasise skills like planning, organisation, and communication, which are crucial for the Sales Support Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Ignition Group's mission and values that resonate with you, and explain how your background aligns with their goals.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've developed strong relationships in previous roles. Highlight any experiences where you successfully managed customer expectations or collaborated with teams to achieve results.
Highlight Adaptability: Demonstrate your flexibility and ability to adapt to changing situations. Share instances where you've had to quickly respond to customer needs or re-prioritise tasks, as this is key for the dynamic nature of the Sales Support Executive position.
How to prepare for a job interview at Ignition Group LTD
✨Know the Company
Before your interview, take some time to research Ignition Group LTD. Understand their mission, values, and the products they offer, especially the Ecostrad range. This will help you align your answers with their goals and show genuine interest.
✨Demonstrate Customer-Centric Skills
As a Sales Support Executive, you'll need to showcase your customer service skills. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to build relationships and provide exceptional service.
✨Showcase Your Adaptability
The role requires flexibility and the ability to manage various tasks. Be ready to discuss situations where you've had to adapt quickly to changing circumstances or priorities. This will demonstrate that you're well-suited for the dynamic environment at Ignition.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you assess if it's the right fit for you.
