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For Companies At a Glance
- Tasks: Manage client accounts and deliver exceptional exhibitions and events.
- Company: Join a multi-award-winning agency focused on meaningful experiences.
- Benefits: Competitive salary, flexible hours, hybrid working, and generous holiday allowance.
- Why this job: Be part of a creative team making impactful events worldwide.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Opportunities for professional growth and recognition through internal awards.
The predicted salary is between 36000 - 60000 £ per year.
As part of Istoria Group, Ignition are multi-award-winning specialists in creating and delivering meaningful exhibitions, events, and experiences - underpinned by sustainable values. We are a strategic and creatively led agency with production expertise. We are proud of our dedicated and talented team - a team of thinkers, strategists, designers, and project managers who partner with our clients to envision, create, and deliver the ultimate experiential event, exhibition, or congress anywhere in the world.
The Role
We are seeking an ambitious and experienced Account Manager to join our growing client services team. This is a key role that will work across accounts; working with the project management team on the delivery of live and virtual exhibitions and events whilst continuing to develop client relationships. The role will include supporting client and project requirements, facilitating the creation of new content, and ensuring all necessary approvals are in place.
What you'll be doing
- Building and growing strong relationships with your clients, operating at the appropriate level, and owning these relationships independently of your seniors
- Understand your clients' accounts, their business, the industry they are in and their strategic objectives
- Ensure the highest customer satisfaction by delivering allocated tasks on time and to a high standard
- Identify new opportunities to grow client accounts both sustainably and profitably
- When required, travelling to events to support clients
- Helping develop our offering to current and new clients
- Embedding yourself in multiple teams, attending meetings with project managers, clients, and technical teams
- Working alongside other team members to ensure that projects are delivered successfully
- Understanding the client requirements
- Managing project calls with the client and ensuring timelines are met
- Gathering content from the client
- Proofreading
- Liaising with resource management to ensure timely delivery of assets and artwork from the design and digital studio
- Ensuring all housekeeping (budgets, timing plans, briefs, project status reports, workflow etc.) is maintained accurately and in a timely manner
- On occasion, participating in new business pitches
About you
You will ideally have several years' experience of working in a similar agency environment. You will be familiar with the events and exhibition industry and will have managed client projects across a variety of clients, with an exemplary track record of delivering when working to deadlines. You will need exceptional communication skills with a good command of the English language. You will love a challenge and are motivated by your clients' ambitions; dedicated and focused on helping them to achieve their objectives.
DEMONSTRATION OF OUR VALUES EPIC
You'll love a challenge, seeking out continuous improvements and driving profitability. You will relish the opportunity to be part of our strategic growth but not be afraid to roll up your sleeves and get stuck in when needed. We strive to be the best we can through our EPIC values and seek new team members that share and demonstrate these values, being:
- Personable approach
- Intelligent thinking
- Collaborative working
Some of the rewards on offer
- Competitive salary, depending on experience
- After 5 years of service, you accrue 1 extra day per year, up to total holiday allowance of 30 days.
- 1 knowledge day - out of office to attend conference / continuing education.
- Positive working policy, including flexible hours and hybrid working
- Company pension scheme and Life Assurance
- Optional home working - 2 or 3 days per week (if full time 3 days, if part time 2 days). Set days in the office are Tuesday and Wednesday.
- Discretionary bonus scheme – paid annually, up to 10% of contracted salary (dependent on meeting company targets).
- Annual Epic Award - internal awards known as the 'EPICs' reward employees who have truly lived and breathed our values throughout the year.
- Christmas Office Closure
How to apply
If this sounds like you, click the apply button and share your CV with any relevant experience to careers@ignitiondg.com
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development, Events Services
Exhibitions Account Manager in London employer: Ignition DG
Contact Detail:
Ignition DG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exhibitions Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the exhibitions and events industry. Attend relevant events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for exhibitions and events shine through. Share your ideas and experiences that align with their values and goals. It’s all about making a memorable impression!
✨Tip Number 3
Prepare for interviews by researching the company inside out. Understand their recent projects, values, and what makes them tick. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows that you’re proactive. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Exhibitions Account Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the exhibitions and events industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the role and what we do at Ignition.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in account management and the events sector. We love seeing how your past roles align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Ignition DG
✨Know Your Clients Inside Out
Before the interview, research the company’s clients and their industries. Understand their strategic objectives and how the role of an Exhibitions Account Manager fits into achieving those goals. This will show your potential employer that you’re proactive and genuinely interested in their business.
✨Showcase Your Communication Skills
As an Account Manager, exceptional communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you’ve handled challenging situations and maintained high customer satisfaction, as this will demonstrate your ability to thrive in a client-focused environment.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with various teams. Highlight your experience in collaborative projects during the interview. Share specific instances where you’ve worked with project managers, designers, or technical teams to deliver successful events or exhibitions, showcasing your ability to embed yourself within multiple teams.
✨Embrace the EPIC Values
Familiarise yourself with the company's EPIC values: Personable approach, Intelligent thinking, and Collaborative working. Think of examples from your previous roles that align with these values. During the interview, express how you embody these principles and how they guide your work ethic and client interactions.
