Senior Hospitality Manager (Sports Car) in Silverstone

Position: Senior Hospitality Manager – Sports Car

Role: Full time, employed

Salary: Dependant on Experience

Location: Silverstone, UK – hybrid working with global travel

About Ignition Collective

Ignition Collective is a forward-thinking sports and entertainment marketing agency that does brilliant things, together. We specialise in delivering exceptional marketing and client service solutions, building partnerships that inspire creativity and drive real results across sport, entertainment, and special projects. We’re passionate about igniting ideas and fuelling possibilities, bringing energy, innovation, and impact to everything we do.

Role Overview

Reporting to the Hospitality and Operations Director – Sports Car, the Senior Hospitality Manager – Sports Car will be responsible for the planning and delivery of exceptional race team and guest experiences across predominantly the FIA World Endurance Championship programme.

The successful candidate will own the end-to-end guest journey, ensuring race team personnel, executives, VIPs and invited guests receive a seamless, personalised and world-class hospitality experience before, during and after each event. Working closely with the Hospitality and Operations Director, the client, race team personnel and suppliers, they will coordinate guest communications, hosting plans, guest services and hospitality delivery, ensuring every touchpoint reflects the premium standards of both the programme and the wider brand.

They will need to be highly organised, proactive and comfortable working in a fast-paced motorsport environment, with a hands-on approach and a strong team ethic. Significant international travel and weekend working will be an integral part of the role.

Key Responsibilities

• Own the end-to-end guest experience across race events, ensuring the highest standards of hospitality are delivered at every stage of the guest journey
• Support the Hospitality and Operations Director in the planning and delivery of race hospitality programmes across the season
• Develop and manage guest experience plans, including arrival logistics, accreditation processes, itineraries, gifting, hosted activities and VIP services
• Act as the primary point of contact for invited guests, partners and VIP attendees before, during and after events
• Coordinate guest registration, communications and information distribution, ensuring attendees are fully briefed and supported ahead of each event
• Manage guest hosting teams onsite, providing leadership and direction to ensure a professional and consistent experience throughout the programme
• Build trusted relationships with guests, partners and senior stakeholders, ensuring individual requirements and expectations are understood and delivered
• Work with suppliers and hospitality partners to deliver exceptional catering, service standards and guest environments
• Coordinate with the wider Sports Car team to deliver VIP experiences including garage tours, paddock access, driver appearances, executive meetings and special hospitality moments
• Manage guest seating plans, hospitality allocations, accreditation requests and event attendance tracking
• Ensure hospitality spaces are presented to the highest standards and align with brand expectations and guest requirements
• Handle guest requests, feedback and onsite challenges professionally and efficiently, ensuring a seamless experience at all times
• Lead guest-facing operations onsite, acting as a senior host and ambassador for the programme and wider organisation
• Support post-event reporting and guest feedback analysis, identifying opportunities to enhance future hospitality experiences
• Contribute to the continual improvement of hospitality standards, guest programmes and service delivery across the season

Skills, Knowledge & Experience

• 5+ years’ experience in premium hospitality, guest management, VIP hosting or events, ideally within motorsport, automotive, sport, luxury or international experiential programmes
• Proven experience delivering high-end guest experiences for Executives, VIPs, sponsors and invited guests
• Experience managing guest programmes across complex, multi-day events and international environments
• Strong relationship management skills with the ability to build credibility and trust with senior stakeholders and high-profile guests
• Excellent communication skills, both written and verbal, with exceptional attention to detail
• Confident managing guest communications, invitations, itineraries and hospitality logistics
• Experience leading guest services teams, hosts and hospitality personnel onsite
• Highly organised and able to manage multiple priorities while maintaining outstanding service standards
• Calm, professional and solutions-focused under pressure within live event environments
• Strong understanding of premium hospitality expectations and luxury customer service principles
• Experience working within motorsport or elite sporting environments would be advantageous

Cultural & Sector Fit

• Comfortable operating in fast-paced environments, with travel and non-traditional working event schedules
• Manage guest seating plans, hospitality allocations, accreditation requests and event attendance tracking
• Ensure hospitality spaces are presented to the highest standards and align with brand expectations and guest requirements
• Handle guest requests, feedback and onsite challenges professionally and efficiently, ensuring a seamless experience at all times
• Lead guest-facing operations onsite, acting as a senior host and ambassador for the programme and wider organisation
• Support post-event reporting and guest feedback analysis, identifying opportunities to enhance future hospitality experiences
• Contribute to the continual improvement of hospitality standards, guest programmes and service delivery across the season

Cultural & Sector Fit

• Comfortable operating in fast-paced environments, with travel and non-traditional working event schedules
• High levels of accountability, professionalism and personal ownership
• Passionate about creating memorable guest experiences and delivering outstanding service
• Positive, proactive and collaborative approach to working across multiple teams and stakeholder groups
• Strong appreciation of hospitality excellence and relationship management

Why Join Us?

At Ignition, you’ll be part of a dynamic, growing team where collaboration, creativity, and initiative is celebrated. This is a hands-on role with the opportunity to truly develop, be part of a highly experienced team delivering to F1-standards, work on a globally recognised brand and be part of an exciting, new motorsport programme.

What You Will Get from Us

• The opportunity to make an impact and develop your career
• An innovative and friendly workplace with a team we’re proud to be part of
• Flexible hybrid work policy – 3 days in, 2-days’ work from home model that supports work-life balance
• 25 days holiday allowance, plus bank holidays and a winter break to recharge
• Wellness days – two wellness days per annum
• Your birthday off
• Pirkx – access to wellbeing discounts and perks
• Weekly health and wellbeing coaching sessions
• Ongoing professional development – committed to your growth with training programs
• Pension Plan
• Quarterly staff recognition programme
• Regular team socials to connect and celebrate
• Charity Partnership – we support a new charity each year
• Onsite parking and public transport options