At a Glance
- Tasks: Manage and grow relationships with wholesale customers in the coffee industry.
- Company: Join an award-winning, B Corp-certified specialty coffee business.
- Benefits: Competitive salary, hybrid working, bonuses, and wellness perks.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a purpose-led company making a real impact in hospitality.
- Qualifications: Experience in account management and a passion for specialty coffee.
The predicted salary is between 42500 - 47500 € per year.
This is an exciting opportunity to join an award-winning, B Corp-certified specialty coffee business that is known for its commitment to quality, sustainability, and exceptional hospitality. As Senior Account Manager, you will take ownership of a portfolio of wholesale customers across independent cafés, hospitality groups, hotels, and contract catering partners. You will be responsible for building strong relationships, driving commercial growth, and delivering an outstanding customer experience at every touchpoint. Working closely with the Senior Partnerships Manager and wider wholesale team, you will act as a trusted advisor to your customers, helping them grow their businesses through world-class coffee, expert training, and operational support. This is a hands-on, relationship-led role for someone who thrives on autonomy, enjoys being out in the market, and is passionate about hospitality and specialty coffee.
What You’ll Do
- Manage and grow a portfolio of wholesale customers across the UK.
- Build strong, long-term relationships with café owners, operators, and key decision-makers.
- Drive revenue growth through retention, upselling, and expansion opportunities.
- Conduct regular business reviews to identify opportunities and address challenges.
- Support customers with new product launches, menu development, and commercial planning.
- Deliver an exceptional end-to-end customer experience as the main point of contact for your accounts.
- Collaborate with operations, customer service, training, marketing, and finance teams to ensure seamless delivery.
- Maintain accurate CRM records and provide forecasting and performance reporting.
- Represent a purpose-led business committed to sustainability, quality, and hospitality.
What We’re Looking For
- Proven experience in account management, sales, or business development, ideally within coffee, foodservice, hospitality, or FMCG.
- Exceptional relationship-building skills and a genuine passion for customer success.
- Strong commercial acumen with the ability to spot growth opportunities and negotiate effectively.
- Highly organised, proactive, and able to manage multiple priorities.
- Comfortable working autonomously and taking ownership of your accounts.
- A passion for specialty coffee, hospitality, and sustainable business practices.
- Confident using CRM systems and Excel to manage performance and reporting.
- Naturally curious, hands-on, and eager to make a meaningful impact.
Package
- £42,500 to £47,500 depending on experience
- Up to 10% annual bonus
- Hybrid working
- 9-day fortnight
- ClassPass membership
- Cycle to Work scheme
- Employee Assistance Programme
- Team events and socials
- Plenty of great coffee
What happens next?
- Now: Apply today with your CV which will be reviewed by our Ignite team.
- First Stage: Teams call with the hiring manager
- Second Stage: Face to face interview in the office
People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them.
Senior Account Manager employer: Ignite
Join an award-winning, B Corp-certified specialty coffee business in East London, where your passion for hospitality and sustainability will thrive. As a Senior Account Manager, you'll enjoy a supportive work culture that prioritises employee growth, offering hybrid working, a 9-day fortnight, and unique perks like ClassPass membership and a Cycle to Work scheme. With a focus on building strong relationships and delivering exceptional customer experiences, this role provides the autonomy and opportunity to make a meaningful impact in the specialty coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their specialty coffee and sustainability efforts.
✨Tip Number 2
Network like a pro! Attend industry events, coffee tastings, or local meet-ups. Building relationships with café owners and hospitality professionals can give you a leg up and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to account management. Think about how you can demonstrate your relationship-building skills and commercial acumen through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact in the coffee world.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Account Manager role. Highlight your account management experience, especially in coffee or hospitality, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about specialty coffee and how you can drive growth for our customers. Be genuine and let your personality shine through – we love authenticity!
Showcase Your Relationship-Building Skills:In your application, give examples of how you've built strong relationships in previous roles. We want to see your ability to connect with café owners and decision-makers, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Ignite
✨Know Your Coffee
As a Senior Account Manager in a specialty coffee business, it's crucial to have a solid understanding of coffee varieties, brewing methods, and industry trends. Brush up on your coffee knowledge before the interview so you can confidently discuss how it impacts customer relationships and sales.
✨Showcase Relationship-Building Skills
Prepare examples that highlight your ability to build strong, long-term relationships with clients. Think of specific instances where you've successfully managed accounts or resolved issues, demonstrating your commitment to customer success and satisfaction.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've identified growth opportunities in previous roles. Prepare to share strategies you've used for upselling or expanding accounts, as well as how you've driven revenue growth through effective negotiation and planning.
✨Familiarise Yourself with CRM Tools
Since you'll be maintaining accurate CRM records, make sure you're comfortable discussing your experience with CRM systems and Excel. Be prepared to explain how you've used these tools to manage performance and reporting in past roles.
