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- Tasks: Manage and grow relationships with wholesale customers in the coffee industry.
- Company: Join an award-winning, B Corp-certified specialty coffee business.
- Benefits: Competitive salary, hybrid working, bonus, and wellness perks.
- Other info: Enjoy a dynamic work environment with team events and great coffee.
- Why this job: Be part of a purpose-led company making a real impact in hospitality.
- Qualifications: Experience in account management and a passion for coffee and sustainability.
The predicted salary is between 42500 - 47500 £ per year.
This is an exciting opportunity to join an award-winning, B Corp-certified specialty coffee business that is known for its commitment to quality, sustainability, and exceptional hospitality.
As Senior Account Manager, you will take ownership of a portfolio of wholesale customers across independent cafés, hospitality groups, hotels, and contract catering partners. You will be responsible for building strong relationships, driving commercial growth, and delivering an outstanding customer experience at every touchpoint.
Working closely with the Senior Partnerships Manager and wider wholesale team, you will act as a trusted advisor to your customers, helping them grow their businesses through world-class coffee, expert training, and operational support. This is a hands-on, relationship-led role for someone who thrives on autonomy, enjoys being out in the market, and is passionate about hospitality and specialty coffee.
What You’ll Do- Manage and grow a portfolio of wholesale customers across the UK.
- Build strong, long-term relationships with café owners, operators, and key decision-makers.
- Drive revenue growth through retention, upselling, and expansion opportunities.
- Conduct regular business reviews to identify opportunities and address challenges.
- Support customers with new product launches, menu development, and commercial planning.
- Deliver an exceptional end-to-end customer experience as the main point of contact for your accounts.
- Collaborate with operations, customer service, training, marketing, and finance teams to ensure seamless delivery.
- Maintain accurate CRM records and provide forecasting and performance reporting.
- Represent a purpose-led business committed to sustainability, quality, and hospitality.
- Proven experience in account management, sales, or business development, ideally within coffee, foodservice, hospitality, or FMCG.
- Exceptional relationship-building skills and a genuine passion for customer success.
- Strong commercial acumen with the ability to spot growth opportunities and negotiate effectively.
- Highly organised, proactive, and able to manage multiple priorities.
- Comfortable working autonomously and taking ownership of your accounts.
- A passion for specialty coffee, hospitality, and sustainable business practices.
- Confident using CRM systems and Excel to manage performance and reporting.
- Naturally curious, hands-on, and eager to make a meaningful impact.
- £42,500 to £47,500 depending on experience
- Up to 10% annual bonus
- Hybrid working
- 9-day fortnight
- ClassPass membership
- Cycle to Work scheme
- Employee Assistance Programme
- Team events and socials
- Plenty of great coffee
Reports to the Senior Partnerships Manager.
People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self.
We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them.
Senior Account Manager employer: Ignite
Contact Detail:
Ignite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your passion for their coffee and commitment to sustainability.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Account Manager role. Plus, it shows you're genuinely interested!
✨Tip Number 3
Prepare for those interviews by practising common questions related to account management and customer success. Think of specific examples from your past that highlight your relationship-building skills and commercial acumen.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of our purpose-led team.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Account Manager role. Highlight your account management experience, especially in coffee or hospitality, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about specialty coffee and how you can contribute to our mission. Be genuine and let your personality shine through – we love authenticity!
Showcase Your Relationship-Building Skills: In your application, give examples of how you've built strong relationships with clients in the past. We want to see your ability to connect and grow partnerships, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Ignite
✨Know Your Coffee
As a Senior Account Manager in the coffee industry, it's crucial to have a solid understanding of specialty coffee. Brush up on different coffee beans, brewing methods, and trends in the market. This knowledge will not only impress your interviewers but also show your genuine passion for the product.
✨Build Relationships Before the Interview
Start networking with people in the company or industry before your interview. Reach out to current employees on LinkedIn, engage with their posts, or even visit local cafés that use their products. This proactive approach can give you valuable insights and make you stand out as someone who is genuinely interested in building relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and relationship-building abilities. Prepare specific examples from your past experiences where you've successfully managed accounts, resolved customer issues, or driven growth. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Organisational Skills
As this role requires managing multiple accounts, demonstrate your organisational prowess during the interview. Bring along a sample of how you manage your CRM records or performance reports. Discuss your strategies for prioritising tasks and ensuring seamless delivery for your clients.