At a Glance
- Tasks: Manage and grow relationships with wholesale customers in the coffee industry.
- Company: Join an award-winning, B Corp-certified specialty coffee business.
- Benefits: Competitive salary, up to 10% bonus, hybrid working, and employee support programmes.
- Other info: Enjoy a dynamic role with opportunities for personal growth and plenty of great coffee.
- Why this job: Be part of a purpose-led company focused on sustainability and exceptional customer experiences.
- Qualifications: Experience in account management or sales, with a passion for coffee and hospitality.
The predicted salary is between 42500 - 47500 € per year.
This is an exciting opportunity to join an award-winning, B Corp-certified specialty coffee business that is known for its commitment to quality, sustainability, and exceptional hospitality.
As Senior Account Manager, you will take ownership of a portfolio of wholesale customers across independent cafés, hospitality groups, hotels, and contract catering partners. You will be responsible for building strong relationships, driving commercial growth, and delivering an outstanding customer experience at every touchpoint.
Working closely with the Senior Partnerships Manager and wider wholesale team, you will act as a trusted advisor to your customers, helping them grow their businesses through world-class coffee, expert training, and operational support. This is a hands-on, relationship-led role for someone who thrives on autonomy, enjoys being out in the market, and is passionate about hospitality and specialty coffee.
- Manage and grow a portfolio of wholesale customers across the UK.
- Build strong, long-term relationships with café owners, operators, and key decision-makers.
- Support customers with new product launches, menu development, and commercial planning.
- Deliver an exceptional end-to-end customer experience as the main point of contact for your accounts.
- Collaborate with operations, customer service, training, marketing, and finance teams to ensure seamless delivery.
- Maintain accurate CRM records and provide forecasting and performance reporting.
- Represent a purpose-led business committed to sustainability, quality, and hospitality.
Proven experience in account management, sales, or business development, ideally within coffee, foodservice, hospitality, or FMCG. Exceptional relationship-building skills and a genuine passion for customer success. Strong commercial acumen with the ability to spot growth opportunities and negotiate effectively. Comfortable working autonomously and taking ownership of your accounts. A passion for specialty coffee, hospitality, and sustainable business practices. Confident using CRM systems and Excel to manage performance and reporting.
We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self.
Account Managers/Senior Account Manager in London employer: Ignite
Join an award-winning, B Corp-certified specialty coffee business that prioritises quality, sustainability, and exceptional hospitality. As a Senior Account Manager, you will thrive in a dynamic work culture that values autonomy and relationship-building, while enjoying benefits such as hybrid working, a Cycle to Work scheme, and an Employee Assistance Programme. With a strong commitment to employee growth and a passion for specialty coffee, this role offers a meaningful opportunity to make a positive impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Managers/Senior Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the coffee and hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for coffee! When you get the chance to chat with hiring managers or during interviews, share your love for specialty coffee and how it drives your work. This enthusiasm can set you apart from other candidates who might not have that same spark.
✨Tip Number 3
Prepare for those interviews! Research the company’s values, their approach to sustainability, and their product offerings. Be ready to discuss how you can contribute to their mission and help grow their customer base. Tailoring your answers to align with their goals can really impress.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Account Managers/Senior Account Manager in London
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for specialty coffee shine through! Share any experiences or stories that highlight your enthusiasm for the industry and how it aligns with our commitment to quality and sustainability.
Tailor Your Experience:Make sure to customise your application to reflect your relevant experience in account management or sales. Highlight specific achievements that demonstrate your ability to build strong relationships and drive commercial growth, just like we do at StudySmarter.
Be Authentic:We want to get to know the real you! Don’t be afraid to show your personality in your written application. Share what makes you unique and how you can contribute to our purpose-led business culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Ignite
✨Know Your Coffee
As a Senior Account Manager in the coffee industry, it's crucial to have a solid understanding of specialty coffee. Brush up on different coffee beans, brewing methods, and trends in the market. This knowledge will not only impress your interviewers but also help you connect with potential clients.
✨Showcase Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Think about specific instances where your relationship management led to customer success or growth. This will demonstrate your ability to thrive in a hands-on, relationship-led role.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've identified growth opportunities in past positions. Bring along data or case studies that highlight your ability to drive commercial success. This will show that you understand the business side of account management and can contribute to the company's goals.
✨Emphasise Your Passion for Sustainability
Since the company is B Corp-certified and committed to sustainability, make sure to express your own passion for sustainable practices. Share any relevant experiences or initiatives you've been involved in that align with these values, as this will resonate well with the interviewers.
