At a Glance
- Tasks: Manage customer service and supply chain operations in a fast-growing health food brand.
- Company: Exciting health food brand with rapid growth and innovative culture.
- Benefits: Competitive salary, flexible remote work, and the chance to be the first full-time employee.
- Other info: Diverse and inclusive workplace committed to your authentic self.
- Why this job: Join a startup environment and make a real impact from day one.
- Qualifications: Experience in operations or supply chain, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 35000 £ per year.
Ignite are delighted to be partnering with an exciting, fast-growing health food brand to hire a Customer Services and Supply Chain Manager, following impressive early traction and rapid expansion across both D2C and retail channels. The business has quickly scaled to £1m+ revenue with distribution across major platforms including Ocado, Holland & Barrett, Amazon, and leading independent retailers, and is now entering a critical growth phase as it continues to expand both in the UK and internationally.
They are now looking for a highly organised and proactive Customer Services and Supply Chain Manager to work directly with the founder, sitting at the heart of operations and customer experience in a high-growth ecommerce and retail business. This is a fantastic opportunity for someone who thrives in a startup environment and wants broad exposure across supply chain, order management, customer experience and operational processes, with real ownership from day one.
What will you be doing?
- Managing day-to-day communication across customer service inboxes, responding promptly to trade and D2C queries
- Handling Shopify order queries and ensuring issues are logged and resolved efficiently
- Managing communication with 3PL partners to ensure on-time and in-full deliveries
- Processing and coordinating UK and export trade customer purchase orders
- Supporting invoicing processes, credit notes and order reconciliation
- Coordinating with suppliers, manufacturers and logistics partners on inventory and delivery schedules
- Assisting with stock forecasting and inventory management to support growth
- Communicating operational updates internally across teams
- Working directly with the founder on wider operations in a fast-paced environment
Who are we looking for?
- Experience in operations or supply chain
- Highly organised with exceptional attention to detail and ability to manage multiple priorities
- Strong communication skills, confident working with customers and internal stakeholders
- Commercially aware and comfortable working with data and spreadsheets
- Proactive, hands-on and confident taking ownership of tasks end-to-end
- Experience with order management systems or ecommerce platforms is a plus
- Any exposure to FMCG, health food or consumer brands is advantageous
In return for everything you can bring, the business can offer you:
- Competitive basic salary (£30k - £35k, depending upon experience)
- Remote working role
- Hours that can work around you
- Joining a team where you are the first full-time employee
People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self.
We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them.
Customer Services and Supply Chain Manager in Leeds employer: Ignite
Join a dynamic and rapidly growing health food brand as a Customer Services and Supply Chain Manager, where you will play a pivotal role in shaping operations and customer experience from the comfort of your own home. Enjoy a competitive salary, flexible working hours, and the unique opportunity to be the first full-time employee, allowing for significant personal and professional growth in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services and Supply Chain Manager in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ignite. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ignite before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services and Supply Chain Manager in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ignite:Your cover letter is your chance to shine! Tell us why you want to work at Ignite specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ignite!
How to prepare for a job interview at Ignite
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
