At a Glance
- Tasks: Manage customer service and supply chain operations in a fast-growing health food brand.
- Company: Exciting health food brand with rapid growth and innovative culture.
- Benefits: Competitive salary, flexible remote work, and the chance to be the first full-time employee.
- Other info: Diverse and inclusive team committed to your authentic self.
- Why this job: Join a startup environment and make a real impact from day one.
- Qualifications: Experience in operations or supply chain, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 35000 £ per year.
Ignite are delighted to be partnering with an exciting, fast-growing health food brand to hire a Customer Services and Supply Chain Manager, following impressive early traction and rapid expansion across both D2C and retail channels. The business has quickly scaled to £1m+ revenue with distribution across major platforms including Ocado, Holland & Barrett, Amazon, and leading independent retailers, and is now entering a critical growth phase as it continues to expand both in the UK and internationally.
They are now looking for a highly organised and proactive Customer Services and Supply Chain Manager to work directly with the founder, sitting at the heart of operations and customer experience in a high-growth ecommerce and retail business. This is a fantastic opportunity for someone who thrives in a startup environment and wants broad exposure across supply chain, order management, customer experience and operational processes, with real ownership from day one.
What will you be doing?
- Managing day-to-day communication across customer service inboxes, responding promptly to trade and D2C queries
- Handling Shopify order queries and ensuring issues are logged and resolved efficiently
- Managing communication with 3PL partners to ensure on-time and in-full deliveries
- Processing and coordinating UK and export trade customer purchase orders
- Supporting invoicing processes, credit notes and order reconciliation
- Coordinating with suppliers, manufacturers and logistics partners on inventory and delivery schedules
- Assisting with stock forecasting and inventory management to support growth
- Communicating operational updates internally across teams
- Working directly with the founder on wider operations in a fast-paced environment
Who are we looking for?
- Experience in operations or supply chain
- Highly organised with exceptional attention to detail and ability to manage multiple priorities
- Strong communication skills, confident working with customers and internal stakeholders
- Commercially aware and comfortable working with data and spreadsheets
- Proactive, hands-on and confident taking ownership of tasks end-to-end
- Experience with order management systems or ecommerce platforms is a plus
- Any exposure to FMCG, health food or consumer brands is advantageous
In return for everything you can bring, the business can offer you:
- Competitive basic salary (£30k - £35k, depending upon experience)
- Remote working role
- Hours that can work around you
- Joining a team where you are the first full-time employee
People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self.
We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them.
Locations
Customer Services and Supply Chain Manager in Hampshire, Portsmouth employer: Ignite
Join a dynamic and rapidly growing health food brand that prioritises employee well-being and offers a fully remote working environment. As the first full-time employee, you will have the unique opportunity to shape operations and customer experience while enjoying flexible hours and a competitive salary. The company fosters a culture of inclusivity and personal growth, making it an ideal place for those looking to make a meaningful impact in a startup atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services and Supply Chain Manager in Hampshire, Portsmouth
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Ignite and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Ignite!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Ignite keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Services and Supply Chain Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Ignite:This is your chance to really connect with the team at Ignite. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Ignite
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Ignite.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Ignite that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Ignite. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
