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- Tasks: Manage and grow relationships with wholesale customers in the coffee industry.
- Company: Award-winning, B Corp-certified specialty coffee business focused on sustainability.
- Benefits: Competitive salary, up to 10% bonus, hybrid working, and employee support programmes.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a purpose-led company and make a real impact in the coffee community.
- Qualifications: Experience in account management or sales, with a passion for coffee and hospitality.
The predicted salary is between 42500 - 47500 £ per year.
This is an exciting opportunity to join an award-winning, B Corp-certified specialty coffee business that is known for its commitment to quality, sustainability, and exceptional hospitality.
As Senior Account Manager, you will take ownership of a portfolio of wholesale customers across independent cafés, hospitality groups, hotels, and contract catering partners. You will be responsible for building strong relationships, driving commercial growth, and delivering an outstanding customer experience at every touchpoint.
Working closely with the Senior Partnerships Manager and wider wholesale team, you will act as a trusted advisor to your customers, helping them grow their businesses through world-class coffee, expert training, and operational support. This is a hands-on, relationship-led role for someone who thrives on autonomy, enjoys being out in the market, and is passionate about hospitality and specialty coffee.
- Manage and grow a portfolio of wholesale customers across the UK.
- Build strong, long-term relationships with café owners, operators, and key decision-makers.
- Support customers with new product launches, menu development, and commercial planning.
- Deliver an exceptional end-to-end customer experience as the main point of contact for your accounts.
- Collaborate with operations, customer service, training, marketing, and finance teams to ensure seamless delivery.
- Maintain accurate CRM records and provide forecasting and performance reporting.
- Represent a purpose-led business committed to sustainability, quality, and hospitality.
Proven experience in account management, sales, or business development, ideally within coffee, foodservice, hospitality, or FMCG. Exceptional relationship-building skills and a genuine passion for customer success. Strong commercial acumen with the ability to spot growth opportunities and negotiate effectively. Comfortable working autonomously and taking ownership of your accounts. A passion for specialty coffee, hospitality, and sustainable business practices. Confident using CRM systems and Excel to manage performance and reporting.
£42,500 to £47,500 depending on experience. Up to 10% annual bonus. Hybrid working. Cycle to Work scheme. Employee Assistance Programme. Plenty of great coffee.
We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self.
Account Managers/Senior Account Manager employer: Ignite
Contact Detail:
Ignite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Managers/Senior Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show your passion for specialty coffee! When you get the chance to chat with potential employers, share your love for coffee and how it drives your work. This will help you stand out as someone who truly cares about the industry and the customers you'll be serving.
✨Tip Number 3
Prepare for those interviews! Research the company’s values and their approach to sustainability and quality. Be ready to discuss how your experience aligns with their mission and how you can contribute to their success as a trusted advisor.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about joining our team and helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Account Managers/Senior Account Manager
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for specialty coffee shine through! Share any experiences or stories that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about what we do.
Tailor Your Experience: Make sure to customise your application to reflect your relevant experience in account management or sales. Highlight specific achievements that demonstrate your ability to build relationships and drive growth. We’re keen to see how your background aligns with our mission!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share why you’re excited about this role and how you can contribute to our purpose-led business. Remember, we want to get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Ignite
✨Know Your Coffee
As a Senior Account Manager in the coffee industry, it's crucial to have a solid understanding of specialty coffee. Brush up on different coffee varieties, brewing methods, and trends in the market. This knowledge will not only impress your interviewers but also show your genuine passion for the product.
✨Showcase Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with clients in the past. Use specific anecdotes that highlight your ability to connect with café owners and decision-makers. This role is all about relationships, so demonstrating your skills here is key!
✨Demonstrate Commercial Acumen
Be ready to discuss how you've identified growth opportunities in previous roles. Think about times when you’ve helped clients with product launches or menu development. Showing that you can spot and act on commercial opportunities will set you apart from other candidates.
✨Familiarise Yourself with CRM Systems
Since you'll be managing accounts and maintaining accurate records, make sure you're comfortable discussing your experience with CRM systems and Excel. If you have specific examples of how you've used these tools to enhance customer relationships or improve reporting, bring them up during the interview.