At a Glance
- Tasks: Manage overdue accounts, handle queries, and deliver top-notch customer service.
- Company: Fast-growing, sales-led organisation with ambitious growth plans.
- Benefits: Long-term career progression, supportive team environment, and competitive salary.
- Other info: Dynamic role with opportunities for coaching and team development.
- Why this job: Join an industry leader and make a real impact in credit control.
- Qualifications: 3+ years in Credit Control or similar, excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
This is a rare opportunity for an experienced Credit Controller to join a fast-growing, sales-led organisation operating a highly successful subscription-based business model. The business is an industry leader within its sector, supporting tens of thousands of organisations and millions of users across the UK & Ireland. Backed by a large, financially secure group with ambitious growth plans — including acquisitions and international expansion — this role offers genuine long-term career progression for the right individual.
Reporting directly to the Head of Credit Control, this role is ideal for someone who is confident, positive, and an excellent communicator. You’ll bring at least three years’ experience in Credit Control, Customer Service, or a similar environment and thrive in a fast-paced, supportive team.
As a senior team member, you’ll lead from the front — setting the standard for call activity, email engagement, and attention to detail. You’ll take a pragmatic, commercial approach to problem-solving and play a key role in coaching and driving performance across the team.
Day-to-Day Responsibilities
- Managing your own daily call schedule of overdue client accounts
- Handling payment and service queries via telephone, email, and letter
- Delivering exceptional customer service and maintaining accurate system records
- Processing debit and credit card payments
- Working closely with Client Experience and Client Retention teams to ensure smooth account management
- Collaborating with Relationship Management to reduce invoice payment times
- Reviewing aged debt with team members and creating action plans to reduce overdue balances
What You’ll Bring
- Accountability for overall team performance
- Strong adherence to KPIs and SLAs for both internal and external stakeholders
- Proven experience across client engagement, cash collection, arrears management, direct debit coverage, and aged debt reduction
- A preference for speaking with clients over email communication
- Excellent attendance and punctuality
- Ambition, drive, and determination to succeed
- An enthusiastic approach to coaching and team development
Credit Controller in Manchester employer: Ignite Talent Group
Ignite Talent Group is an excellent employer, offering a supportive and collaborative work culture that prioritises professional growth and meaningful client relationships. Located in Solihull, the firm provides its Employment Solicitors with high-quality work, significant responsibilities, and clear pathways for career progression, all while ensuring competitive salaries and a focus on employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Ignite Talent Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Ignite Talent Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Ignite Talent Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Ignite Talent Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Ignite Talent Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Ignite Talent Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Ignite Talent Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
